Guild Wars 2

Hi Gaile,
I get something wrong again. Ticket Number: 121118-002383
And I believe it is not only an issue just about account, but also my credit card.
So i decided to post here, not in your topic.

One of my account( bought from official site) is permanently banned,
because of my payment rejected.
At the same time my credit card get the same problem, either.
Your payment team make me upset and disappointed.
For the account, I paid in the official site with legal and accurate information.

I have to wait for 14 days and just give my an silly answer.
It is my payment was in high risk area, so you rejected it WITHOUT ANY PROVING AND MESSAGE TO ME.

Without doubt, I am the card owner.
It is the truth, and never been changed . Of course, I can prove that.
Would you like to see my bill?

Besides, The card center told me that they had done the payment, but the company(you) did not accept it.

So why my payment is in high risk area ?
Why it is not accepted?
And why my payment is in numerous fraudulent transactions ?
Your payment team never answer me.
Why don’t you try to prove my payment through email before you block it?

I request unlocking my card and accept my further payment.
Of course. if I can get my character back with new serial number, it would be perfect.
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Question
Will my account be banned if I purchase it with the same credit card from the retail seller site?

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SUGGESTIONS
I suggest you to prove it before you GUESS it was a fake card.
Because it would make your customers angry, upset and inconvenient.
Of course. I encourage you guy speed up your service.
As it is the worst customer service, I had never seen before.
Also, communication is important. Please don’t ignore your customers.
at least tell your customers how long they have to wait for.
If you have any questions, please ask your customers before your own PRE – JUDGEMENT.
Please tell them why they are suspended/banned/terminated.
(Especially, it is because of your system error. )

This unfortunately seems to be a common occurrence involving people who buy (legit) GW2 copies with (legit) credit cards, from some countries that are apparently blacklisted by ANet. You just dont see it much on the forum because they are quickly banned also from posting. A guildie of mine (who played GW1 for years just fine!) just got his purchase refunded out of the blue and his account suspended. After going through a gazillion hoops being able to buy the game in the first place since it is not sold directly in his country. He also gifted an account to a friend, and the friend’s account is now also permanently suspended due to fraud. You can imagine their feelings about ANet customer service right about now…

And with the holiday season coming up, it is only going to get worse. Imagine all those people gifting the game just to have their own and the gifted account permanently suspended for “fraud”. It is not going to be pretty.

Fine if they want to have extra proof of ownership from commonly fraudulent IP ranges, but to accept payment and then decide to kill the account? That is just.. wrong.

I am curious to know how to avoid this problem. It seems that having a legit bank card can still get you banned for fraud. It’s amazing!

I believe they would like to ignore all case related to this problem.
It is because when I open a new ticket for my credit card issue,
they just changed the state of my question to be duplicated.
Never respond, Never answer.
And keep ignoring you forever.
Wonderful ~~~ The worst customer service team ~~~
Nice for banning legal cards and legal cards owners , Thx

Yeah, this kind of problem is why I don’t buy directly from ANet any more. I bought the game in a box, and buy gems with gem cards through an actual retailer. ANet’s problems with not accepting legitimate payments started with one of their ‘routine billing maintenance’ updates and they haven’t fixed it yet.

I don’t think fraud is an easy thing to investigate, even if your card was flagged accidentally they need to do due diligence before removing the ban on your card because fraud is a serious matter.

It is unfortunate that your card got banned but sometimes while trying to protect the wider community/company from fraud a few mistakes will be made. Please bear with them. Gaile is good at what she does and I am sure will help you get a speedy resolution.