My Gold is Gone?

My Gold is Gone?

in Account & Technical Support

Posted by: LiveTwo Let Die.6832

LiveTwo Let Die.6832

Wondering if this is a bug or a hack, logged in today and all my gold, from bank and character are gone. All my items, silver and copper are still there but just my gold is gone. any reason for this? Has anyone else had this happen or did i get hacked?

My Gold is Gone?

in Account & Technical Support

Posted by: Jeffrey Vaughn

Jeffrey Vaughn

Content Designer

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Sounds like your account was accessed by someone else. Please immediately change your password, and you might consider using an authenticator.

My Gold is Gone?

in Account & Technical Support

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Hi. We’d like to help you with this, and the first place to start is for you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you regain access to your account and, perhaps, even use the Account Restoration Tool to do a “roll-back” to a point prior to the account compromise.

For tips on what information to provide in a ticket, please read this post.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet