Guild Wars 2

guys i need some help. my account is hacked and some IP keeps on connecting on my account even though I already removed all the authorized network except for my IP…

i already submitted ticket to ANET. my friend told me that my character is online and until now. any advice how to remove him from logging in to my account..

i also changed my password today and he is still can login even though his IP is not included in the authorized networks

Disconnect the ip to start with.

Then change your email password and the password for the game.

Also check your pc/laptop for keyloggers and such. And wait for support to respond to your ticket.

thanks for the response..

i was able to login to the game and already changed my email password and gw2 password. but my items are already gone.. i also run my anti virus.. im just waiting for feedback from the management what to do with my case

Support will help you and can give you an account roll-back to a point before you were hacked. If you want one that is, because a roll-back will only be done once per account. So if you do get the roll-back, you’d have to be extra careful with your account.

Support will also give you tips on how to secure your account better after all this.

i replied to their email and i do believe that my last login date before i got hacked was probably february 2 or february 9 which is also indicated in my report…

I just applied the today the 2 step verification using google authenticator .. i hope this will improve the security of my asccount

If you’re using hotmail or gmail you can check your email account’s last history.

Ever since my account got hacked I’ve been seeing this dozens of times a day now.

Successful sign-inToday 11:29 PMUnited States
Security challengeToday 11:26 PMUnited States
Incorrect password enteredToday 11:15 PMChina
Incorrect password enteredToday 4:14 PMChina

The legit login being myself, the Chinese obviously being hackers attempting to get in since they now know my email address

I know it’s stereotypical but I really think we should be able to set up network BLACKLISTS to go along with setting up network whitelists on our accounts. I can guarantee you ANY sign in on my account from China would be illegitimate and I think a lot of people would agree with me that if they could black list networks they’d blacklist the entire country of China.

i did update my email and added a 2nd verification code before login in my email add

guys do you know the proper place where can i follow up my ticket number?

388677

Right here

But only when your ticket is 72 hours old!

i filed my report february 22 +8:00GMT.. so i have to wait until tomorrow thanks