My account is still suspended after 3 days.

My account is still suspended after 3 days.

in Account & Technical Support

Posted by: MaikBey.4506

MaikBey.4506

Hi,

3 Days ago my account got suspended and even though I do not know what exactly caused it I were told that the suspension would be 3 days long via ticket. The error message ever since is attached. There was an in game message, but I did not take a look what was written in it. edit: There are no other connections besides my own ip, which tried to log in.

I am worried sick that my account got hacked and I thought it would be due to inappropriate chat as suggested in mentioned ticket. So what is going on with my account?

I already submitted a ticket with the Reference #121015-001031 about this, what could it be?

Attachments:

(edited by MaikBey.4506)

My account is still suspended after 3 days.

in Account & Technical Support

Posted by: Moderator.6837

Moderator.6837

Hello,

That kind of issues are meant to be discussed with our customer support team. Posting here on forums will not speed up the process, so please be patient while your issue is being looked into.

Thank you.