My account was hucked!

My account was hucked!

in Account & Technical Support

Posted by: BornToOwn.8702

BornToOwn.8702

a couple days ago…
I recovered the email today and changed password to account and email, what more should I do to promise mine account security?
And he stole a couple things and some gold that I don’t really care about but there was like a 400 gems and he left only 8, can I somehow recover those gems or it’s a lost?

My account was hucked!

in Account & Technical Support

Posted by: VOLKON.1290

VOLKON.1290

You should consider, if you didn’t, making a new email address solely for GW2 and using it for nothing else but GW2, then tie your account to that. Also add the authenticator if you can.

#TeamJadeQuarry

My account was hucked!

in Account & Technical Support

Posted by: hoegarden.4287

hoegarden.4287

You should contact the support so they can restore your account the way it was just before the hack.

My account was hucked!

in Account & Technical Support

Posted by: Draygo.9473

Draygo.9473

Contact support, they will be able to help you restore your account and gems.

Delarme
Apathy Inc [Ai]

My account was hucked!

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I think you’ll find the FAQ about Account Restorations of interest to you: https://forum-en.gw2archive.eu/forum/support/account/Account-Restoration-Information/first#post1044591

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet