My friend accidentally moved off the server

My friend accidentally moved off the server

in Account & Technical Support

Posted by: Aomber.5638

Aomber.5638

Q:

Don’t ask how, but my friend plays with me on Stormbluff Isle (a full server) and accidentally transferred off the server. Now she’s stuck because the transfer has a 7 day cooldown. The weird thing is, shouldn’t it have charged her gems to transfer? She’s never charged gems to her account before so I don’t understand why it let her transfer off in the first place.

Anyway, she submitted a ticket but the dude basically said they cannot transfer her off while she’s on cooldown, and told her how to transfer once it’s finished. But he didn’t suggest it would be free.

So what I’m asking is, what’s the deal here? Is she going to be able to transfer back here for free once the cooldown is off or is she screwed and it’s going to cost her this time?

Thanks in advance.

My friend accidentally moved off the server

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

Sorry that this happened, but we’re unable to move her character. The good news, though, is that there is no cost for moving, once the one-week “cool down” period ends. The only concern will come if the world is full at that time, in which case she can wait and try again later, or you both can choose a different, less-populated world.

It’s true that there will be a cost in gems to move worlds at some point, but that’s not in yet, so she can rejoin your world or you both can move, for free, in a few days.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

My friend accidentally moved off the server

in Account & Technical Support

Posted by: Ashlar.2519

Ashlar.2519

Yes, she will be able to transfer back once the 7 day cooldown is over. There is currently no cost to transferring servers, so she does not need to worry about that. What she will need to monitor, once she is able to transfer, is the server population. She will not be able to transfer if the population is listed as full, so may need to wait for a time when it drops to High or lower – which could take a couple of days, depending on whether it is a weekend or not. It may also need to happen very late at night, or overnight, so she will need to keep an eye on that when the time comes.

My friend accidentally moved off the server

in Account & Technical Support

Posted by: Aomber.5638

Aomber.5638

Yes, she will be able to transfer back once the 7 day cooldown is over. There is currently no cost to transferring servers, so she does not need to worry about that. What she will need to monitor, once she is able to transfer, is the server population. She will not be able to transfer if the population is listed as full, so may need to wait for a time when it drops to High or lower – which could take a couple of days, depending on whether it is a weekend or not. It may also need to happen very late at night, or overnight, so she will need to keep an eye on that when the time comes.

Thanks so much! I’ll let her know the situation =)

My friend accidentally moved off the server

in Account & Technical Support

Posted by: Bluestone.7106

Bluestone.7106

At some point in the future it will cost gems to transfer between worlds but they will give us plenty of warning before the charge is added to transferring.

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