Guild Wars 2

I have a friend who got hack recently, Chaneezy.3078. He took a break from guild wars 2 for a few weeks. Around 4-6 days ago I saw him logged on and switched server, I thought it was weird so I tried to asked him what’s up but no respond even though I seen him on 24/7 since then.

Today when he came on ventrilo, I asked him what he was doing on another server. He told me he hasn’t play for weeks. He tried to log on his account but password is incorrect. When he checked the e-mail account he register with his gw2 account, it was also hacked.

He can’t recovered his account because he bought a digital copy, it doesn’t give him a code. All he has is a link sent via e-mail to verify his account when he first registered.

He also submitted a ticket: 121011-001561

Hello,

That kind of issues are meant to be discussed with our customer support team. If your friend has already submitted a ticket, please be patient, as posting here on forums will not speed up the process.

Thank you.