My friend can't get into his account

My friend can't get into his account

in Account & Technical Support

Posted by: Talgor.9427

Talgor.9427

Hey guys. My friend bought the game during beta and only played a little near release. He doesn’t remember his password. He has the serial key for his account, but only made one character and doesn’t remember its name. Please help?

My friend can't get into his account

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please ask him to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist him.

They will need information to establish that the account belongs to him. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Back To Top