Guild Wars 2

My friend and I play together a few hours every night and we were just in the middle of playing when he got booted from the game. He went to log back in and it refused, saying he was suspended ‘For using a third party program’ , but he doesn’t. He doesn’t even know how to use a third party program. Neither do I. He did complain to support, just now, but still… Why would that happen when he’s not using a third party program? I’m pretty upset because it was me who convinced him to buy the game in the first place. And he’s pretty angry. (We’re both oldie gamers.)

Your friend can appeal it if it’s in error. He should have received an email, or the notification when trying to log on shows the email address he can submit an appeal to.

Alternatively, he can submit a ticket by clicking the support link at the top of the page.

Thank you. I’ll have him check his email.

One of the victims here. Seems like the game has this flawed automatic ban system. I got wrongly banned twice and had to wait for a very long time just to get a Response and then working on the process to lift the ban.

Seems like the game just refuses to have more players. I hope your friend got his account recovered.

He’s at work and I won’t hear from him till rather late this evening, but I’m hoping he heard back from support. I just hope it’s all resolved.