Guild Wars 2

So I’ve submitted two tickets now; the first was responded to with a block of questions that had nothing to do with my ban (but I responded to anyway, still waiting) and the second was after I learned that the support account I made for the first ticket had been disabled (I can’t retrieve the password or log in).

Last night at around 1:30 AM, I’m sitting in Lions arch after being in the WvWvW for a good 3+ hours… and then my screen goes black, Banned for 72 hours. NO EXPLANATION except NAME VIOLATION.

I have been using this name for over 15 years. There is absolutely nothing that can be gleaned from this name that is copyrighted, offensive, or otherwise bankable. I’m cordial in public channels, don’t spam anything (Except our well-written Guild Recruitment message that every other player spams once or twice every half hour per zone) and can’t understand what’s happening here. I’ve been leading my guild since release in this game and am very concerned if this is how your customer support treats people.

Please inform me immediately of why I’m unable to use what I’ve paid for. Thank you.

I just had a guildie tell me that apparently I’m ONLINE right now?

I get a “59 hours remaining” message but he says that I’m in on the guild roster (in Lions Arch)

The hell is going on here?

Sounds like you’ve been hacked and got in trouble for the bot name? IDK, at this point I think the support ticket is your best bet.

^ That’s a good idea but not possible. I’ve had full control of my account since release (thankfully) and was logged into my main character for hours before I was hit.

Hello,

You need to submit a ticket to our customer support team as soon as possible about this issue.

Thank you.