My problem if LAG/PING +250 ~ 600 latency

My problem if LAG/PING +250 ~ 600 latency

in Account & Technical Support

Posted by: HizukGamer.9017

HizukGamer.9017

Hello! Before starting I would say that I’m not fluent in English, so I’m using the “Google Translate” to write this topic. Forgive me if the text display incoherently.
It’s been almost a week since I’m at a high ping. This brought me a lot of problems like: Lag Skill, Delay, teleporting characters, etc.
I tried several tutorials on Youtube to know if there was any way to reduce my ping, usually in Brazil (country where I am) the ping is between 180 and 195. But currently my ping is reaching +600.
We have also tested some software as “WTFast”, “Pingzapper” and some other techniques, but none of them was 100% effective, the lag diminiuia for a few minutes, but soon returned.
However, my internet connection is not bad. Semprei played with it normally without any problems with lag. So, I wonder if anyone has any solution to the problem, because I believe it’s something to do with the Anet server.
Anyway, thank you for understanding and sorry for the topic “inconvenience” should probably exist as other topics like that around here.
Thank you.

PS: Here are the pictures of my ping
http://i.imgur.com/ByciK5F.jpg
http://i.imgur.com/Qm9XOKV.jpg
http://i.imgur.com/AlyLRv9.jpg

My problem if LAG/PING +250 ~ 600 latency

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

in game when you have high ping typ /ip and hit enter

the IP address is what you want ( XXX.XXX.XXX.XXX)

in windows open command prompt and type

tracert xxx.xxx.xxx.xxx

(xxx.~ is the IP address)

and hit enter

paste the output to this thread.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

My problem if LAG/PING +250 ~ 600 latency

in Account & Technical Support

Posted by: HizukGamer.9017

HizukGamer.9017

in game when you have high ping typ /ip and hit enter

the IP address is what you want ( XXX.XXX.XXX.XXX)

in windows open command prompt and type

tracert xxx.xxx.xxx.xxx

(xxx.~ is the IP address)

and hit enter

paste the output to this thread.

I did what you asked and it appeared
http://i.imgur.com/FPcijPb.png

My problem if LAG/PING +250 ~ 600 latency

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

Your issue is with Telemar.br (located in Brazil).

Call your ISP and email them this trace with them on the phone. The issue starts at 200.223.41.125 mildly then takes a huge hit on 200.23.46.128 (j02.telemar.net.br).

They will need to address this issue.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD