Guild Wars 2

Hello!

Because quiete some people keep about my suspension at guildwars I want to share my story with the Support.
Please notice that this is a eprsonal experience and yours is most likely to be different!

So far I am waiting for 12 days on my ticket to be solved.
D.

Support won’t be able to reinstate your account right now, because they didn’t got any money for the key as the original key purchase was fraudulent.

Here is what I recommend you to do above all:

1. Get your money back from that store.

Here is what I recommend you to do to get access to guild wars 2 as fast as possible:

1. Buy a new serial for guild wars 2 at the official store".

2. Once you got the key, reply in the ticket that you got a new key from the official city and give them the key with the request to reactivate your account with the new key.

One of the following will then happen:

Most likely:
1. They will restore your account.
2. They will be unable to restore your account and you have to create a new one. This would mean that you have to start over again, but at least you are able to play.

Very unlikely:
1. You can’t return to the game and the key from the official store will be refunded. Although that seems very, very unlikely.

Thanks for your opinion!
I dont want to buy another serial though as long as i dont know i can eactivate my account. Also i dont want to have 50$ lost in cyberspace for 12 days or longer in the case of the decision that my account will be closed permanently.

edit: I already filled a chargeback over paypal.

After 12 1/2 days i got a reply that they need my serial number.
I already stated in the ticket that i dont have it anymore and asked them kindly to read it directly from my account.

Does support even read what im writing?

D.

Paypal just gave me my money back! Yahy Paypal! Great support over there!

They’re likely asking for your serial number to establish that you are the correct owner of the game.

In similar cases they have allowed the player to buy a new serial number from their online shop and then add the legal serial number to the game account. I suggest you to ask the same.

Also, since German is your mother tongue, there’s a German version of this forum as well.

The german forum is quiete dead but thanks for pointing it out, some people might be very interested in that.
Ive deleted all my hard drive to make sure there cant be any type of virus.
Mails couldnt be restored. Serial code gone.

What to do now?

Well, they probably have other ways to establish that you are the correct game owner.

If you haven’t done so, explain that you formatted the hard drive to make sure you didn’t have a keylogger or trojan and because of that the email with the serial code in now gone.

Add to your ticket:
- The address, email and phone number you used when registering.
- Your correspondence with Paypal since that is connected with you current problem.
- All the character names, profession and levels you have in the account (from what you can remember).

Good luck!

Thanks Amon!
I already did everything you stated in the ticket a while ago but my address, i should add that maybe.
I already gave my ID and my credit card, my paypal mail address and the paypal order number

Thanks!
D.

Glad I could help.

The address helps establish that you are the correct owner since that’s something they already have in their database.

By the way, they only need the last 4 digits of your credit card if you had purchased with them. In the future, and for your own safety, don’t post all the numbers of your credit card.

I never did post all numbers I edited everything. Im not that stupid :P.

Oh, I know. It’s just that forums are always limited with communication. Just wanted to make sure. Cheers.

Thinking of others in every post is a great skill Continue doing so and you will help community a great deal.

My ticket was “redericted to the correct appartment” now.
After 13 days at least they know where my ticket has to go to be solved

Thanks to Gaile who sped up the progres!