Guild Wars 2

After experiencing completely unplayable lag in WvW tonight, & hearing 70 other players all in Teamspeak & on the same map & server as me complaining about the exact same problem, I went through the checklist on the “Lag/Latency” section of this page: https://help.guildwars2.com/entries/27698133-Connectivity

I noticed that I was getting major packet loss, starting with an IP address in France: 89.149.164.42

Looking up this address in a Google search, the first 6 PAGES of results were all complaints on the Guild Wars 2 support forums, with people from all over the world seeing their connectivity problems start at that address. This goes back to early 2014.

So I asked my guildies and servermates who were experiencing severe lag tonight to run the same Diagnostic test (TraceRoute) described on the official Guild Wars 2 guide linked above, and let me know if they were also being routed through that IP address or not.

So far, 12 people have responded that they were being routed through the 89.149.164.42 address, which is located in France, and that their packet loss all seemed to start there. 11 of these players are based in different parts of the US and Canada, 1 player is based in the UK.

Can someone from Anet please explain why we are all being routed through this same foreign IP address when there is a server located in the US, and why it appears to be causing the same type of problems for so many of us, when we live in different areas and use different ISP’s? Thank you.

For reference:
Computing statistics for 112 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Billy-PC [192.168.1.142]
0/ 50 = 0% |
1 0ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]
0/ 50 = 0% |
2 7ms 0/ 50 = 0% 0/ 50 = 0% bdl1.grn-ubr2.chi-grn.il.cable.rcn.net [10.21.176.1]
0/ 50 = 0% |
3 9ms 1/ 50 = 2% 1/ 50 = 2% bvi80.aggr2.chgo.il.rcn.net [207.229.191.131]
0/ 50 = 0% |
4 8ms 0/ 50 = 0% 0/ 50 = 0% bdle2.border1.eqnx.il.rcn.net [207.172.15.196]
3/ 50 = 6% |
5 8ms 3/ 50 = 6% 0/ 50 = 0% ibx-chi.ip.tiscali.NET [206.223.119.19]
8/ 50 = 16% |
6 113ms 11/ 50 = 22% 0/ 50 = 0% xe-11-3-0.fra23.ip4.gtt.net [141.136.110.113]
2/ 50 = 4% |
7 111ms 35/ 50 = 70% 22/ 50 = 44% 89.149.164.42
0/ 50 = 0% |
8 —- 50/ 50 =100% 37/ 50 = 74% 206-127-157-86.ncsoft.com [206.127.157.86]
0/ 50 = 0% |
9 118ms 13/ 50 = 26% 0/ 50 = 0% 206-127-158-1.ncsoft.com [206.127.158.1]

Trace complete.
—> pathping -w 500 -q 50 -4 174.35.56.101 <--

Otokomae.9356:

I used Anet’s own diagnostic test

The results shown by “Gw2.exe -diag” include traces to the EU and NA datacenters as well as the patch server. The one you posted was for the EU servers and the pathping command listed underneath was for the patch server. The other one would have been the NA server, with an IP similar to the one I already showed you.

The pathping you’re showing is to the EU servers. If you’ve select a EU server as your home server, you’re routed to the EU datacenter. I’m assuming you and your friends are on an EU server?

The pathping you’ve shown has packet loss between hop 4 and 5, 5 and 6 and 6 and 7. Hop 7, which you’ve pointed out, is only dropping pings, which doesn’t affect its ability to forward your packets.

Looking up your account, you’re on a NA server. Here’s a IP: 64.25.33.53

Healix.5819:

The pathping you’re showing is to the EU servers. If you’ve select a EU server as your home server, you’re routed to the EU datacenter. I’m assuming you and your friends are on an EU server?

The pathping you’ve shown has packet loss between hop 4 and 5, 5 and 6 and 6 and 7. Hop 7, which you’ve pointed out, is only dropping pings, which doesn’t affect its ability to forward your packets.

Myself and all of the players polled are on Blackgate, an NA server. Or, at least, I thought it was an NA server…?

EDIT: But yeah, the hop from 5 to 6 is a hop from Redwood, California to France. I’d love to know why. I singled out the address 89.149.164.42 simply because it has a longstanding list of complaints as the source of many problems for NA players.

Otokomae.9356:

Myself and all of the players polled are on Blackgate, an NA server. Or, at least, I thought it was an NA server…?

You are, you just pinged a EU IP. Try 64.25.33.53

Healix.5819:

Otokomae.9356:

Myself and all of the players polled are on Blackgate, an NA server. Or, at least, I thought it was an NA server…?

You are, you just pinged a EU IP. Try 64.25.33.53

I can’t find anything in Anet’s guide about how to force GW2 to connect to a specific server.

Otokomae.9356:

I can’t find anything in Anet’s guide about how to force GW2 to connect to a specific server.

That IP was for the purpose of pinging the servers since your original one was for EU.

Healix.5819:

Otokomae.9356:

I can’t find anything in Anet’s guide about how to force GW2 to connect to a specific server.

That IP was for the purpose of pinging the servers since your original one was for EU.

You’re missing the point, the game is routing us through a French server even though we’re based in NA, giving us extreme lag.

Did you ping the IP you get from doing /ip in chat? That is your current server (hardware) you are on and it changes as you move between maps.

I do admit your pathping is unusual since you jump from Chicago to France. However the IP address of 206.127.158.1 is located at the Hosting facility in Frankfort Germany. Also you didn’t think it was odd that you asked for a path to 174.35.56.101 and didn’t end up there according to your pathping?

Try PingPlotter. Enter the address you get from /ip in chat.

https://www.pingplotter.com/freeware.html

Reverence.6915:

Healix.5819:

Otokomae.9356:

I can’t find anything in Anet’s guide about how to force GW2 to connect to a specific server.

That IP was for the purpose of pinging the servers since your original one was for EU.

You’re missing the point, the game is routing us through a French server even though we’re based in NA, giving us extreme lag.

You gotta do /ip in game WHEN you are lagging. it is possible that some WvW instance is getting hosted out in EU for some local servermaint out of austin. That is perfectly feasible in this case.

But the only way to find out is to issue /ip in game when you are lagging and then run a tracert to it as soon as you can to get the Hop details and the routing info.

sirsquishy.8531:

You gotta do /ip in game WHEN you are lagging. it is possible that some WvW instance is getting hosted out in EU for some local servermaint out of austin. That is perfectly feasible in this case.

I ran the TraceRoute shown above immediately after logging out of GW2 due to lag. I used Anet’s own diagnostic test, as requested by them on their Lag/Latency guide.

sirsquishy.8531:

But the only way to find out is to issue /ip in game when you are lagging and then run a tracert to it as soon as you can to get the Hop details and the routing info.

Ah… I will try this next time. Do I send that info to Anet, instead of the Diagnostic Test that they ask for? You need to go rewrite Anet’s Lag/Latency Guide, as this is different from anything they suggest!

Healix.5819:

Otokomae.9356:

I used Anet’s own diagnostic test

The results shown by “Gw2.exe -diag” include traces to the EU and NA datacenters as well as the patch server. The one you posted was for the EU servers and the pathping command listed underneath was for the patch server. The other one would have been the NA server, with an IP similar to the one I already showed you.

Thank you. That makes it sound as though this problem must be on Anet’s end, then, since the only other pathping looked fine:

• pathping -w 500 -q 50 -4 64.25.39.1 <--*

Tracing route to 64.25.33-1.ncsoft.com [64.25.39.1]
over a maximum of 30 hops:
0 Billy-PC [192.168.1.142]
1 router.asus.com [192.168.1.1]
2 bdl1.grn-ubr2.chi-grn.il.cable.rcn.net [10.21.176.1]
3 bvi80.aggr2.chgo.il.rcn.net [207.229.191.131]
4 bdle3.border1.eqnx.il.rcn.net [207.172.15.212]
5 te-8-3.car3.Chicago1.Level3.net [4.71.101.73]
6 * * *
Computing statistics for 62 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Billy-PC [192.168.1.142]
0/ 50 = 0% |
1 0ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]
0/ 50 = 0% |
2 8ms 0/ 50 = 0% 0/ 50 = 0% bdl1.grn-ubr2.chi-grn.il.cable.rcn.net [10.21.176.1]
0/ 50 = 0% |
3 8ms 4/ 50 = 8% 4/ 50 = 8% bvi80.aggr2.chgo.il.rcn.net [207.229.191.131]
0/ 50 = 0% |
4 9ms 0/ 50 = 0% 0/ 50 = 0% bdle3.border1.eqnx.il.rcn.net [207.172.15.212]
2/ 50 = 4% |
5 26ms 2/ 50 = 4% 0/ 50 = 0% te-8-3.car3.Chicago1.Level3.net [4.71.101.73]

Trace complete.

This Diagnostic Test was run during the extreme lag that everyone experienced at reset. Is there anything in there that should have made the game completely unplayable, with only movement skills working, and all other skills refusing to do anything?