Guild Wars 2

Do I need to make a new support account. I have one that I created because my account got hacked. I got it back but I am banned. I updated the original ticket but haven’t gotten a response since. Is this because I need to make a new account?

No. you don’t need to make a new account – but make sure that you do this:

Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!

Yeah I saw that I just want to make sure that I have done 100% on my end nearly 6 days makes me wonder if I am doing something wrong.

Alright thanks. I updated the ticket within 10 minutes of it being released back to be but never got a response after that. Made me worry that my ticket was possibly closed on Anets end