My friend ended up clicking on an email that turned out to be a phishing scam. They stole her account and used it to sell gold or something and now shes banned. What does she have to do to get her account unbanned and get all her stuff back?
Your friend can contact the CS Team and ask for assistance. She should read the articles found in the Knowledge Base first https://help.guildwars2.com/forums/22305053-Account-Security then follow the instructions to discuss her account status with the Team.
Good luck.
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