Need help finding my Gw1 account to LINK

Need help finding my Gw1 account to LINK

in Account & Technical Support

Posted by: Zardul.3952

Zardul.3952

i have forgotten my serial code for my gw1 account and cannot retrieve the password and username.. because the email used was an old one.

the only thing i remember is the names i used. and possibly some old passwords..

can you help me link it to my gw2 account please, ive tried everything. i have my gw1 special edition and faction and nightfall infront of me but with no serial cards or numbers ( lost them )

thanks

Main: lvl 80 Ranger ,
Alt: lvl 80 Mesmer

Need help finding my Gw1 account to LINK

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You will need to contact Customer Support for assistance. No one on the forum can link your accounts for you. Top of page – Ask a Question.

Need help finding my Gw1 account to LINK

in Account & Technical Support

Posted by: mercury ranique.2170

mercury ranique.2170

as IC said the only people that might be able to help you is support.
I do think it is going to be a challenging one, specially if you don’t remember the emailadress you used. The boxes itself have little influence it shows how important it is to store your serialnumbers safely.

But you can always try. So please contact support.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Need help finding my Gw1 account to LINK

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you.

For input on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet