Guild Wars 2

Hi, I am completely confused as to what to do. I am unable to log in to my email account, due to it being hacked I presume. I had email authentication enabled for my computer (am posting off of my mates computer to bypass it) and therefore cannot play or sign into the forums.

How do I go about removing the authentication process so I can play on my computer? Is that even possible? Is there anyway to transfer my account to another email?

Any help would be greatly appreciated. Apologies if this is in the wrong section.

Removing email authentication opens your account to more of a risk. While there is a way to remove email authentication. But once you disable it on your account you cant turn it back on.

But best would send in a support ticket about it. You will need to give them all your account details. Like your name, address, games serial code and ect. Once you can prove the account is yours. They can also help you change the email address used on the account.

If you are using one of the free email hosts like gmail. You could use a email address from your internet provider. Many of them allow’s users to setup there own email addresss at will. Good sample is Roadrunner which allows users to create/disable/delete there own email addresses..

I am aware of the risk, but if the authentication is not removed then there is no way I can possibly play as I cannot access my email at all. I would prefer not to lose all my progress plus another 60 bucks.

I have now submitted a support ticket requesting an email change to a new email (gmail) According to some posts on the forums, it is possible to change it this way, so hopefully everything works out

thanks for your reply

https://account.guildwars2.com/recovery

If you can’t do this then you will need to contact support as above said.

Hi,

As said above, please contact the support in such cases.

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