Guild Wars 2

This is a problem a friend of me has.

He hasn’t logged into his account for over 2 years, but wanted to get playing the game. He hasn’t purchased Heart of Thorns. But when he tries to log into the launcher he gets the following message:

“You are trying to log into an account which is not connected to a valid serial key”

Has this something to do with GW2 becoming f2p, where “inactive” accounts deleted? As usual support is extremely slow with handling this situation and hasn’t repsonded to tickets for days.

If anyone with similar experience could share what he had to do, I’d be very thankful.

Nothing to do with P4F. Did your friend have a trial account? Did your friend purchase the game from ArenaNet, or an Authorized Retailer?

If your friend has not heard back from the CS Team after 72 hours, he/she can post the Ticket Number in the Sticky above. ‘Tickets for Review’.

Good luck.

Inculpatus cedo.9234:

Nothing to do with P4F. Did your friend have a trial account? Did your friend purchase the game from ArenaNet, or an Authorized Retailer?

If your friend has not heard back from the CS Team after 72 hours, he/she can post the Ticket Number in the Sticky above. ‘Tickets for Review’.

Good luck.

He bought the full version of the game on release day, from anet as far as I know. He even purchased the deluxe/collectors version ingame.

Have him go through his old emails. Have him use the search option for certain keywords and he can used the email from before as proof to anet that he bought his game.