Guild Wars 2

Hello.

Yesterday I submitted a support ticket, but since I haven’t even received the initial automatic reply, I fear that I may have entered an incorrect email address. And yes, I have checked spam and trash folders.

Might some rep from Anet be able to check up the ticket to make sure it’s not being missed? Email address for the ticket should be the same as the game account so shouldn’t be too hard to verify.
Ticket number is 415224.

Thanks

Gaile doesn’t respond to all threads and even if she does it may be hours, possibly a day or two.

If it were me I would wait 24 hours from when I sent it off. If no response by then and you are reasonably sure the email is incorrect then I suggest you make another ticket and start over.

Ok AP, that makes sense. Do you know if there’s any way I can log in and see the contents of the ticket? In case I have to submit a new ticket it’d help immensly to be able to copy the text from there.

No, unless you made a copy of it for some reason. Normally you get the contents back in the return email where they acknowledge it. If you don’t get that then you’ll have to recreate it from memory.

You used to be able to see your support tickets and update them via the website not direct emails only. Did they take that out?

Hmmm I don’t know. They did change the support system recently and I don’t know if that is still available. It may also depend on whether or not he knows his ticket number.

Meijo.7415:

You used to be able to see your support tickets and update them via the website not direct emails only. Did they take that out?

Yes, a very long time ago. You used to have to log in to a support account here and all tickets where under your account. They no longer use support accounts and everything is done through email now.