Guild Wars 2

When can I expect a reply?

My account was hacked and all my things were stolen.

Thanks.

If you have not received a response within 3 days (72 hours) post your ticket number in this thread:
https://forum-en.gw2archive.eu/forum/support/account/Tickets-for-Review-3-days-older-Part-2-merged/

If you didn’t receive the auto response email when you submitted your ticket check your spam folders and also consider the security of your email account as it may have been hacked as well.

Check out this thread about not receiving emails if you didn’t get the auto response email.
https://forum-en.gw2archive.eu/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/

I did get the auto-response.
Thank you.