Guild Wars 2

I can’t access the ticket status of my friend’s original account because we can’t log in with the account at all. We are receiving the error message:

“The email address you entered was not found. If you have an active game account, please try again.”

Not a password error, after testing my account with an incorrect password. We received the same message on the original @plaync account.

This is a new drop in service since the original issue on August the 27th, when we put in a ticket and could not log in during a server-side issue with registration. After hearing about the rash of hacks, we checked to see this notice.

Please advise, we’ve been waiting patiently since the 27th, and I’m essentially out $60 with a dud gift.

11 day old ticket out in the wind, this really doesn’t need to be reset just because the account is lost.

In need of a resolution today, this has gone on far too long. Regardless of the load, no gameplay since the start due to a hack just isn’t right. The response with an XKCD comic may seem cute, but honestly get rid of that. It’s insulting, and there’s a much bigger problem at hand here.

Still nothing. Account Recovery results in an ambiguous response of “There’s been an error. Please contact support.”

This was not a headstart at all, still waiting on an original issue since the 27th along with what looks like a compromise.

Can’t access original ticket. No email from ArenaNet on the 27th, presumably due to launch week issues. Current ticket is Incident: 120907-002189.

Gave it the old college try. Chargeback, August 27th to September 11th.

August 27th?! I’d say this is reasonable at this point. Eventually the wait time just becomes absurd. Can’t blame you.

Yep. Fair warning to everyone. Good results have absolutely no bearing on what can happen. My main account with the collector’s edition? Zero problems until recently. The one I’m trying to gift to a friend? It feels like being Dr. Jekyll and Mr. Hyde.

Now to work on another ticket involving gems on the main account. I have patience, but too often that patience is repaid by “Why didn’t you do anything earlier?”