Guild Wars 2

A friend of mine is trying to log into the game, to Guildwars2.com website or here on the forum but it is not possible. The display message is <<There has been an error! contact support team>>. So he sents e-mail to: support@guildwars.com and ArenaNet@guildwars2.com but there is not response from your side for more than a week now. He cannot even receive a ticket code. I have to say this is not support at all from your side. Why you do not send him an e-mail?

His e-mail is: *******@hotmail.com
His character name is *********.
Contact him strait to his e-mail to find a solution.

vasmykonos.2507:

A friend of mine is trying to log into the game, to Guildwars2.com website or here on the forum but it is not possible. The display message is <<There has been an error! contact support team>>. So he sents e-mail to: support@guildwars.com and ArenaNet@guildwars2.com but there is not response from your side for more than a week now. He cannot even receive a ticket code. I have to say this is not support at all from your side. Why you do not send him an e-mail?
.

Neither of the addresses you listed are the correct ones for Support. The correct one would be either https://help.guildwars2.com/home or email sent to support@guildwars2.com

If that is the email associated with your friend’s game account, you should edit your post because displaying any log-in information is dangerous.

Make sure your friend is using the correct Account Name (email address associated with the game) to log in, rather than his Display name (for example: XXXXXX.1234).

Hi,

Your friend can contact support with following directions (no need to log in): https://forum-en.gw2archive.eu/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

If he has trouble with this and want to sent an email. The correct adress for support is support@guildwars2.com