Guild Wars 2

I just spent 125 gems in the gem store on 5 basic transmutation stones. I used the “recent purchases” tab to do it quick. The store took the 125 gems and said the transaction was complete, but they still haven’t come in the in-game mail. I used a lvl 32 charr elementalist (named Jace Pyromancer) to make the transaction in the black citadel. I was able to make trading post transactions a few minutes before without any problems.

If I could get my transmutation stones or get a gem refund, that would be great!

-Mech.2905

EDIT: solved! Deleting some of my in-game emails did the trick. There was one with the subject (No Reply) that only had a “…” written in it. Deleting this one made my purchase immediately come up. curious.

Delete a few in-game emails. (particularly, the ones with envelopes in front of them)

wow, can’t believe that worked! Thank you very much!

Typical problem. All physical item gemstore purchases are delivered via email, but your mailbox is limited to 10 personal emails (from players, gemstore, living story, deliveries, etc you know, the onesbthatbcan be seen across all characters)… The heart emails and personal story and dungeon emails do not count toward this quota.

Glad I was able to help.