Guild Wars 2

Seems I’m not the only one having this issue. Last night I logged on and ran around buying weapons from heart quest vendors I had completed earlier while my GF was in the shower. When she got out, I logged off and we watched a movie. I went to bed, and this morning when I woke up and tried to log on for some reason my account had been perma banned.

I’ve grouped with one person since I’ve had the game. I have said maybe a total of 10 things in /map. The only reason I can think of being banned is I went afk for about 30 mins while I was standing in town to go to the store.

Please submit a ticket if you haven’t done so.

I’m pretty sure I have. What is the avg. wait time to hear anything at all back? I filled something out this morning around 9:30 or so, and still haven’t heard anything back besides the standard reply.

Our Customer Support Team is working diligently to resolve unanswered tickets.
In a previous Game Status Update, we suggested that players with an older, unresolved ticket about a hacked account or blocked login issue should submit a new ticket to get their issue correctly prioritized. However, in retrospect, that suggestion was an error. Players should not submit duplicate tickets, but should update their EXISTING ticket. This is a different procedure than we had messaged earlier, and we apologize for any confusion this may cause.
If you have submitted a ticket and have not received a response, please make certain that you have provided a clear and accurate description of the issue that you are facing. If you would like to update your ticket for clarity or to provide more identifying information, simply update in the Support interface or respond to the most recent emailed copy you received and include as much of this information as possible:
Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting
Please also make certain that you have closed out any additional tickets that you may have created about the same issue to expedite your response.
Thank you for your help!

Taken from: https://forum-en.gw2archive.eu/forum/support/account/Info-on-Old-Unresolved-Tickets/

The current wait time varies… but since your issue is considered as ’ blocked login ’, it may take a few days. Compromised account and blocked login issue are their top priority.

#120905-007350 is the ticket number I opened this morning. I just responded to one of the generic response emails you guys send with the additional info you suggested in the previous post. Thanks again.

One reason you thought for getting banned was for going afk? Join the club.

Good to see you got your account back. Maybe a ‘real’ person could look into the many others with the same problem.