OOM Heap crash, 64 bit, 24GB RAM

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Nex Vestrum.1025

Nex Vestrum.1025

My game crashes multiple times a day at this point, I have a plenty powerful system:
Intel i7 3930K @ 4.4Ghz
24GB Corsair RAM @ 1600MHz
AMD R9 280x 4GB @ 1050MHz Core and 1500MHz memory
Windows 10 – all updates installed

These crashes mostly happen in heavily populated SW maps, another problem I encounter, don’t know if its related, is a graphics glitch where the ambient occlusion doesn’t update and obscures sprites like name tags and AoE indicators.

I’ve tried running GW2.exe with the repair flag but it didn’t change much. Anyone else having this problem/ know how to fix it?

Here’s what the crash log has to say:


—> Crash <—
OOM: Heap, bytes=8389088,
App: Gw2.exe
Pid: 111556
Cmdline:
BaseAddr: 00260000
ProgramId: 101
Build: 53850
When: 2015-10-20T00:18:13Z 2015-10-19T20:18:13-04:00
Uptime: 0 days 2:46:14
Flags: 0

—> System <—
Name: STUXNET_SERVER
IpAddr: 192.168.1.155
Processors: 12 [GenuineIntel:6:13:7]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 14916MB/24515MB 60%
Paged: 15246MB/28099MB 54%
Virtual: 146MB/ 4095MB 3%
Load: 39%
CommitTotal: 12853MB
CommitLimit: 28099MB
CommitPeak: 13643MB
SystemCache: 8518MB
HandleCount: 103166
ProcessCount: 137
ThreadCount: 2362

—> Process Memory <—
Private: 3007MB
WorkingSet: 2982MB
PeakWorkingSet: 3487MB
PageFaults: 28864237

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.2.10240.16384 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×1a454 <—

—> Trace <—
Pc:00560a21 Fr:06bdf5d8 Rt:006281e1 Arg:00000003 06bdf61c 06bdf6f4 001555a0
Pc:006281e1 Fr:06bdf600 Rt:006282cc Arg:06bdf668 001555a0 0000002a 06bdf6f8
Pc:006282cc Fr:06bdf624 Rt:00581f8a Arg:00000000 0000002a 981dbb34 981dbb20
Pc:00581f8a Fr:06bdf6c4 Rt:005f05c2 Arg:06bdf6f8 06bdf6f0 06bdf6e8 06bdf6f4
Pc:005f05c2 Fr:06bdf6fc Rt:005f0864 Arg:06bdf714 0000002a 045b7b70 00000014
Pc:005f0864 Fr:06bdf718 Rt:005f0eab Arg:00859fcf 06bdf7a4 0d57ec98 045b8978
Pc:005f0eab Fr:06bdf748 Rt:0085c35f Arg:3cb182a4 006e9205 045b8940 045b8ca8
Pc:0085c35f Fr:06bdf7f0 Rt:006e730e Arg:045b8940 00000002 00000002 00000010
Pc:006e730e Fr:06bdf86c Rt:006e84f2 Arg:cf1f9a9a 01d10acc d2bad8d4 00000001
Pc:006e84f2 Fr:06bdf8ac Rt:006e6b3f Arg:045be3e0 045be4c8 00561bc3 006a316c
Pc:006e6b3f Fr:06bdf8cc Rt:006a30c0 Arg:045be3e0 d2bad97c 006a316c 045be4c8
Pc:006a30c0 Fr:06bdf904 Rt:006a31e8 Arg:006a316c 06bdf924 748e3744 045be4c8
Pc:006a31e8 Fr:06bdf910 Rt:748e3744 Arg:045be4c8 748e3720 a770519b 06bdf96c
Pc:748e3744 Fr:06bdf924 Rt:7713a064 Arg:045be4c8 a4f563c8 00000000 00000000
Pc:7713a064 Fr:06bdf96c Rt:7713a02f Arg:ffffffff 7715d7e0 00000000 00000000
Pc:7713a02f Fr:06bdf97c Rt:00000000 Arg:006a316c 045be4c8 00000000 00000000

—> Thread registers <—
eax=06bdf150 ebx=06bdf594 ecx=00000000 edx=06bdf594 esi=748e9ec0 edi=00000000
eip=00560a21 esp=06bdf57c ebp=06bdf5d8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 06BDF130 9804de10 00010001 00000001 ab74acd0
eax-16 06BDF140 0000000a 06bdf1a8 75133e28 06bdf150
eax 0 06BDF150 80000003 00000000 00000000 75133e28
eax16 06BDF160 00000000 06bdf300 00000000 40400000
eax+32 06BDF170 00000000 00000000 00000000 00000000
eax+48 06BDF180 00000000 00000000 8d80fcfc 00000000
ebx-32 06BDF574 d2bad500 06bdf5d8 00560a26 00000000
ebx-16 06BDF584 00000000 00000000 06bdf61c 06bdf668
ebx 0 06BDF594 70616548 7962202c 3d736574 39383338
ebx16 06BDF5A4 00383830 00000000 06bdf61c 06bdf668
ebx+32 06BDF5B4 0000000a 00000020 06bdf61c 06bdf600
ebx+48 06BDF5C4 006281c4 06bdf668 00000000 06bdf5fc
edx-32 06BDF574 d2bad500 06bdf5d8 00560a26 00000000
edx-16 06BDF584 00000000 00000000 06bdf61c 06bdf668
edx 0 06BDF594 70616548 7962202c 3d736574 39383338
edx16 06BDF5A4 00383830 00000000 06bdf61c 06bdf668
edx+32 06BDF5B4 0000000a 00000020 06bdf61c 06bdf600
edx+48 06BDF5C4 006281c4 06bdf668 00000000 06bdf5fc
esi-32 748E9EA0 0010c25d 850ff685 fffffcc6 ddebc033
esi-16 748E9EB0 cccccccc cccccccc cccccccc cccccccc
esi 0 748E9EC0 031c25ff cccc7495 cccccccc cccccccc
esi16 748E9ED0 8b55ff8b 00a151ec 33749800 fc4589c5
esi+32 748E9EE0 08358b56 85749808 cc850ff6 33000148
esi+48 748E9EF0 fc4d8bc0 e85ecd33 0000b9e8 c25de58b

—> Code <—
00560A01 38451101 8d45bc6a 4050e870 85ffff83 8E…E.j@P.p….
00560A11 c4108d55 bcb90500 00006a00 6a006a00 …U……j.j.j.
00560A21 e87a8500 008b4dfc 5f33cd5e e8a50214 .z….M._3.^….
00560A31 008be55d c3cccccc cccccccc ccccccc7 …]…………
00560A41 05d8b265 01010000 00c3cccc cccccce9 …e…………
00560A51 cb420000 cccccccc cccccccc cccccc55 .B………….U

—> Stack <—
06BDF57C 00560a26 00000000 00000000 00000000 &.V………….
06BDF58C 06bdf61c 06bdf668 70616548 7962202c ….h…Heap, by
06BDF59C 3d736574 39383338 00383830 00000000 tes=8389088…..
06BDF5AC 06bdf61c 06bdf668 0000000a 00000020 ….h……. …
06BDF5BC 06bdf61c 06bdf600 006281c4 06bdf668 ……….b.h…
06BDF5CC 00000000 06bdf5fc d2bad5a0 06bdf600 …………….
06BDF5DC 006281e1 00000003 06bdf61c 06bdf6f4 ..b………….
06BDF5EC 001555a0 06bdf61c 00000040 00000020 .U……... ... 06BDF5FC 00000010 06bdf624 006282cc 06bdf668 ....$.....b.h... 06BDF60C 001555a0 0000002a 06bdf6f8 06bdf6e8 .U..*........... 06BDF61C 00000001 00000001 06bdf6c4 00581f8a ..............X. 06BDF62C 00000000 0000002a 981dbb34 981dbb20 ....*...4... ... 06BDF63C 00000014 ff13d0b0 007ffff8 00800078 ............x... 06BDF64C 00000001 00000000 00000000 00000000 ................ 06BDF65C 00000000 00000080 00000002 00000200 ................ 06BDF66C 00000200 00000000 00000003 0000000a ................ 06BDF67C 00000000 00000000 8d04d210 00000001 ................ 06BDF68C 883e2b50 00000000 00000000 00000000 P+&gt;............. 06BDF69C 00000000 00000000 00000000 29b5e850 ............P..) 06BDF6AC 50cf3c00 00000006 06bdf6cc 06bdf6cc .&lt;.P............ 06BDF6BC 00000000 50cf3c00 06bdf6fc 005f05c2 .....&lt;.P......_. 06BDF6CC 06bdf6f8 06bdf6f0 06bdf6e8 06bdf6f4 ................ 06BDF6DC 0000002a 0c79fb10 981dbb20 00000000 *.....y. ....... 06BDF6EC 00000000 00000021 00000000 00000000 ....!........... 06BDF6FC 06bdf718 005f0864 06bdf714 0000002a ....d._.....*... 06BDF70C 045b7b70 00000014 00800078 06bdf748 p{[.....x...H... 06BDF71C 005f0eab 00859fcf 06bdf7a4 0d57ec98 .._...........W. 06BDF72C 045b8978 3ca3d70a 3cb182a4 3cb182a4 x.[....&lt;...&lt;...&lt; 06BDF73C 3cb182a4 3ca3d70a 3ca3d70a 06bdf7f0 ...&lt;...&lt;...&lt;.... 06BDF74C 0085c35f 3cb182a4 006e9205 045b8940 _......&lt;..n..[.
06BDF75C 045b8ca8 00000001 00000002 00000002 ..[………….
06BDF76C 00000010 06bdf788 06bdf790 045b8ca8 …………..[.
06BDF77C 00000002 06bdf858 0000000c 00000000 ….X………..
06BDF78C 0d57eca8 00000000 045b8978 00000001 ..W.....×.[…..
06BDF79C 045b8bd4 045b8940 0d57eca4 045b8971 ..[..[...W.q.[. 06BDF7AC 06bdf7cc 0055f547 045b8be8 006e9613 ....G.U...[...n. 06BDF7BC 045b8940 00000000 00000000 06bdf7f0 @.[............. 06BDF7CC 06bdf808 006e79af 045b8940 10e99422 .....yn..[.“…
06BDF7DC 00000001 045b8bc0 00000000 06bdf7e8 ……[………
06BDF7EC d2bad788 06bdf86c 006e730e 045b8940 ….l….sn.@.[.
06BDF7FC 00000002 00000002 00000010 06bdf858 …………X…
06BDF80C 045b8ca8 045be4c8 00000001 10e99422 ..[…[…..”…
06BDF81C 7391fc70 000000ce 00000000 77148f2c p..s……..,..w
06BDF82C 751313c8 00000000 00000001 10e99422 …u……..“…
06BDF83C 7711769c 0000000a a4f562ec 06bdf860 .v.w…..b..`…
06BDF84C 751330a7 045be4c8 00000001 cf1f9a9a .0.u..[………
06BDF85C 01d10acc 10e99422 00000014 d2bad814 ….”………..
06BDF86C 06bdf8ac 006e84f2 cf1f9a9a 01d10acc ……n………
06BDF87C d2bad8d4 00000001 10e99422 045be4c8 …….."…..[.
06BDF88C 7ffe0008 7ffe0010 06bdf87c 394679c5 ……..|….yF9
06BDF89C 06bdf8f4 006a3400 d556a0f0 00000000 …..4j…V…..
06BDF8AC 06bdf8cc 006e6b3f 045be3e0 045be4c8 ….?kn…[…[.
06BDF8BC 00561bc3 006a316c 045be4c8 00000000 ..V.l1j…[…..
06BDF8CC 06bdf904 006a30c0 045be3e0 d2bad97c …..0j…[.|…
06BDF8DC 006a316c 045be4c8 045be4c8 045be4c8 l1j…[…[…[.
06BDF8EC 06bdf8d8 006a80e3 06bdf95c 006a3400 ……j.\….4j.
06BDF8FC d5564cf8 00000000 06bdf910 006a31e8 .LV……….1j.
06BDF90C 006a316c 06bdf924 748e3744 045be4c8 l1j.$…D7.t..[.
06BDF91C 748e3720 a770519b 06bdf96c 7713a064 7.t.Qp.l…d..w
06BDF92C 045be4c8 a4f563c8 00000000 00000000 ..[..c……….
06BDF93C 045be4c8 00000000 00000000 00000000 ..[………….
06BDF94C 00000000 a4f563c8 06bdf930 00000000 …..c..0…….
06BDF95C 06bdf974 77150d40 d5558634 00000000 t…@..w4.U…..
06BDF96C 06bdf97c 7713a02f ffffffff 7715d7e0 |…/..w…….w

—> Error Logs <—
ropID that doesn’t exist propId=‘1858681765571363362’
Content is referencing a propID that doesn’t exist propId=‘1858680575865422379’
Content is referencing a propID that doesn’t exist propId=‘1918885226820436525’
Texture missing mip chain: 0×00ecaf
Content is referencing a propID that doesn’t exist propId=‘1858682018974433827’
Content is referencing a propID that doesn’t exist propId=‘1858681765571363362’
Content is referencing a propID that doesn’t exist propId=‘1858680575865422379’
Content is referencing a propID that doesn’t exist propId=‘1858672930823635485’
Content is referencing a propID that doesn’t exist propId=‘1858673416154939923’
Content is referencing a propID that doesn’t exist propId=‘1858672728960172575’
Content is referencing a propID that doesn’t exist propId=‘1858671719642858008’
Texture missing mip chain: 0×00ecaf
Content is referencing a propID that doesn’t exist propId=‘1858683225860244007’
Content is referencing a propID that doesn’t exist propId=‘1858686344006500926’
Content is referencing a propID that doesn’t exist propId=‘1858683092716257830’
Content is referencing a propID that doesn’t exist propId=‘1858682328212079136’
Content is referencing a propID that doesn’t exist propId=‘1858672930823635485’
Content is referencing a propID that doesn’t exist propId=‘1858673416154939923’
Content is referencing a propID that doesn’t exist propId=‘1858672728960172575’
Content is referencing a propID that doesn’t exist propId=‘1858671719642858008’
Texture missing mip chain: 0×0ddf7d
Texture missing mip chain: 0×00ecaf
Model ‘0×079a62’: Permutation ‘default’ not found, auto selecting permutation
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Content is referencing a propID that doesn’t exist propId=‘1858682018974433827’
Content is referencing a propID that doesn’t exist propId=‘1858681765571363362’
Content is referencing a propID that doesn’t exist propId=‘1858680575865422379’
Model ‘0×079a62’: Permutation ‘default’ not found, auto selecting permutation

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6798
Version = 8.17.0010.1404
Description = AMD Radeon R9 200 Series
Compat = 0×00000000
VidMem = 4095 MB

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

—> Process Memory <—
Private: 3007MB
WorkingSet: 2982MB
PeakWorkingSet: 3487MB

The game’s 32 bit. Even with Large Address Aware the memory heap can get swiss cheesed and an allocation fails.

Restart the game every few hours. Same effect but it will be on your terms at least.

We are heroes. This is what we do!

RIP City of Heroes

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Nex Vestrum.1025

Nex Vestrum.1025

Behellagh.1468:

—> Process Memory <—
Private: 3007MB
WorkingSet: 2982MB
PeakWorkingSet: 3487MB

The game’s 32 bit. Even with Large Address Aware the memory heap can get swiss cheesed and an allocation fails.

Restart the game every few hours. Same effect but it will be on your terms at least.

Gotcha. Thanks, makes sense why it always happens in SW now, I just turn on Netflix and train for hours on end.

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Beldin.5498

Beldin.5498

Also make sure that charactermodel-limit is NOT set to maximum. Medium often
already helps tp prevent OOM crashes. I have also quality on medium and can’t
remember that i ever had an OOM crash.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: ikereid.4637

ikereid.4637

Beldin.5498:

Also make sure that charactermodel-limit is NOT set to maximum. Medium often
already helps tp prevent OOM crashes. I have also quality on medium and can’t
remember that i ever had an OOM crash.

This is 100% the only correct advice to deal with OOM crashes. the Game client will peak at 3.25~GB of ram with character limit set to max settings in a really populated zone. and you will ultimately crash at some point. its a well known issue and setting this to medium or lower is the ONLY FIX.

Desktop: 4790k@4.6ghz-1.25v, AMD 295×2, 32GB 1866CL10 RAM, 850Evo 500GB SSD
Laptop: M6600 – 2720QM, AMD HD6970M, 32GB 1600CL9 RAM, Arc100 480GB SSD

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

Yes, having lots of full character models vs the generic stand-ins seems to really grind the heap space, accelerating the swiss cheesing of the heap.

We are heroes. This is what we do!

RIP City of Heroes

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: ArmyVeteran.9815

ArmyVeteran.9815

Did the change to the game to 64 kittenange this?

OOM Heap crash, 64 bit, 24GB RAM

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

Mostly, although a buggy driver could still cause one, but you need at least 8GB of memory for the 64-bit version to run, otherwise it defaults back to the 32-bit version of the client. Unless you are on a Mac and then all you have is the 32-bit.

We are heroes. This is what we do!

RIP City of Heroes

(edited by Behellagh.1468)

OOM Heap crash, 64 bit, 24GB RAM

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