OOM error crash.

OOM error crash.

in Account & Technical Support

Posted by: WinterWolf.7231

WinterWolf.7231

EDIT: Turns out its running out of memory… Listed the full error report as well.
It really sucks when your at an critical phase during events and the game crashes.

EDIT-2: Forgot to add a link to reddit that has an Anet response to this.
Reddit post on OOM
Seems more posts of this error are popping up around the forums.

Around 1-2 hours of playing i see these green/blue models walking around. Its not on every NPC just a few, and if I try to take screenshots of them my game crashes. Note that the game eventually crashes if the NPC disappears/dies, this happened in WvW.

Haven’t had a problem till after HoT launched, and should not be having an issue with my graphic card.

Was able to get pictures of this through video recording. Pictures are attached below.

Would like to know if its really on my side or not, and if there is anything I can do to fix the problem.

System Info:
GPU: GeForce GTX 960
CPU: Intel® Core™ i7-2600 CPU @ 3.40GHz
Memory: 8 GB RAM
OS: Windows 7


—> Crash <—
OOM: Heap, bytes=8294448,
App: Gw2.exe
Pid: 10052
Cmdline:
BaseAddr: 00C60000
ProgramId: 101
Build: 54738
When: 2015-10-30T10:35:23Z 2015-10-30T05:35:23-05:00
Uptime: 0 days 3:03:52
Flags: 0

—> System <—
Name: PC
IpAddr: 0.0.0.0
Processors: 8 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 1870MB/ 8109MB 23%
Paged: 8492MB/16216MB 52%
Virtual: 264MB/ 4095MB 6%
Load: 76%
CommitTotal: 7724MB
CommitLimit: 16216MB
CommitPeak: 8522MB
SystemCache: 3064MB
HandleCount: 54045
ProcessCount: 85
ThreadCount: 1241

—> Process Memory <—
Private: 3153MB
WorkingSet: 2919MB
PeakWorkingSet: 3024MB
PageFaults: 52269217

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
VRAM 1331.15 26169
Root 981.28 1194713
VRAM – Prop Tex 557.91 1291
Programmer Data 445.59 432154
Art Assets 395.37 16116
Engine 224.07 265436
VRAM – Gr Postproc 219.38 20
Anim Import Models 183.13 412
Anim Import Packfile 183.13 412
Game 132.88 111650
Map Assets 122.57 12772
VRAM – Gr Geometry 122.25 887
VRAM – Character Geo 119.29 262
Prop Models 109.79 6789
Gr 109.61 161572
Uncategorized 100.61 691231
Content 96.50 37301
Prop Packfile 85.71 541
Character Models 81.06 593
Map 64.88 37819
Collections 60.41 8387
Map Zone 59.07 14584
Dictionary 58.02 1781
VRAM – UI Textures 56.91 1554

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
VRAM – Prop Tex 557.91 1291
VRAM – Gr Postproc 219.38 20
Anim Import Packfile 183.13 412
VRAM – Gr Geometry 122.25 887
VRAM – Character Geo 119.29 262
Uncategorized 100.61 691231
Content 96.50 37301
Prop Packfile 85.71 541
Map Zone 59.07 14584
Dictionary 58.02 1781
VRAM – UI Textures 56.91 1554
VRAM – Terrain Tex 49.33 52
Composite Tex Pool 41.17 82
Gr 39.06 7542
VRAM – DDI Shader 37.74 21655
VRAM – Gr Shadow 32.00 1
VRAM – Effect Geo 29.51 109
Text 25.05 3832
Audio 24.59 2160
VRAM – Composite Tex 24.58 23
Character Packfile 22.33 82
Prop Tex 19.00 21
Gr Umbra 18.01 2893
Collide Havok 17.26 43216

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×2668 <—

—> Trace <—
Pc:00f6d92f Fr:0855f480 Rt:0103e509 Arg:00000010 00000000 01c0a8d8 000000b6
Pc:0103e509 Fr:0855f4b8 Rt:0103e1d1 Arg:02369e30 007e9030 0000002a 00000001
Pc:0103e1d1 Fr:0855f4e8 Rt:00f90b40 Arg:00000001 0000002a 00000001 00000000
Pc:00f90b40 Fr:0855f50c Rt:0134660b Arg:00000001 00000000 00000001 00000000
Pc:0134660b Fr:0855f568 Rt:01346b28 Arg:00000001 04988428 00000013 00000000
Pc:01346b28 Fr:0855f788 Rt:012ac05f Arg:00000001 04988410 00000008 04988410
Pc:012ac05f Fr:0855f7b8 Rt:012a687f Arg:0855f840 0886dab8 04b4e054 3c9ba5e3
Pc:012a687f Fr:0855f7e4 Rt:012a8c5f Arg:3c976df9 0111c733 04b4e010 04b4e460
Pc:012a8c5f Fr:0855f88c Rt:0111a6be Arg:04b4e010 00000002 00000002 00000010
Pc:0111a6be Fr:0855f908 Rt:0111b8c2 Arg:aebdc6da 01d112fe 4e996158 00000001
Pc:0111b8c2 Fr:0855f948 Rt:01119e91 Arg:047f3d30 0056d5b0 00f6ef78 00000000
Pc:01119e91 Fr:0855f968 Rt:010c0660 Arg:047f3d30 4e9961b0 00000000 0056d5b0
Pc:010c0660 Fr:0855f9a0 Rt:010c0788 Arg:00000000 0855f9b8 7701337a 0056d5b0
Pc:010c0788 Fr:0855f9ac Rt:7701337a Arg:0056d5b0 0855f9f8 77c89882 0056d5b0
Pc:7701337a Fr:0855f9b8 Rt:77c89882 Arg:0056d5b0 6f17374b 00000000 00000000
Pc:77c89882 Fr:0855f9f8 Rt:77c89855 Arg:010c070c 0056d5b0 00000000 00000000
Pc:77c89855 Fr:0855fa10 Rt:00000000 Arg:010c070c 0056d5b0 00000000 00000000

—> Thread registers <—
eax=0855eff4 ebx=0855f43c ecx=01c0a8d8 edx=0855f43c esi=7701585e edi=00000000
eip=00f6d92f esp=0855f418 ebp=0855f480
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 0855EFD4 d39c6b10 00010001 00000001 00000000
eax-16 0855EFE4 00000000 0855f044 76c1c42d 0855eff4
eax 0 0855EFF4 80000003 00000000 00000000 76c1c42d
eax
16 0855F004 00000000 00000000 00000000 44908333
eax+32 0855F014 45702000 c549be3d 3f800000 3f14612b
eax+48 0855F024 3f14612b 3f028f5c 6574614d 6c616972
ebx-32 0855F41C 01c0a8d8 000000b6 00000000 00000001
ebx-16 0855F42C 02369e30 0855f4e0 00000000 00000001
ebx 0 0855F43C 70616548 7962202c 3d736574 34393238
ebx
16 0855F44C 00383434 00000010 00000020 0855f4e0
ebx+32 0855F45C 0855f480 0103de54 00000438 00000000
ebx+48 0855F46C 00000001 02369e30 0855f4e0 00000020
ecx-32 01C0A8B8 6143676d 632e636c 00007070 736d6964
ecx-16 01C0A8C8 2620782e 69642026 792e736d 00000000
ecx 0 01C0A8D8 2e5c2e2e 2e2e5c2e 676e455c 5c656e69
ecx
16 01C0A8E8 495c7247 495c676d 654d676d 70632e6d
ecx+32 01C0A8F8 00000070 76656c2a 6c536c65 2073746f
ecx+48 01C0A908 656c203e 736c6576 00000000 6874614d
edx-32 0855F41C 01c0a8d8 000000b6 00000000 00000001
edx-16 0855F42C 02369e30 0855f4e0 00000000 00000001
edx 0 0855F43C 70616548 7962202c 3d736574 34393238
edx
16 0855F44C 00383434 00000010 00000020 0855f4e0
edx+32 0855F45C 0855f480 0103de54 00000438 00000000
edx+48 0855F46C 00000001 02369e30 0855f4e0 00000020
esi-32 7701583C 023a0ae9 90909000 ff8b9090 5dec8b55
esi-16 7701584C 909005eb ff909090 010b9825 90909077
esi 0 7701585C ff8b9090 5dec8b55 909005eb ff909090
esi
16 7701586C 010da425 90909077 ff8b9090 6aec8b55
esi+32 7701587C 10458d00 1075ff50 ff0c75ff f4e80875
esi+48 7701588C 85ffffe5 8b0774c0 c25d1045 c883000c

—> Code <—
00F6D90F 806abc01 8d45bc6a 4050e8e2 68ffff83 .j…E.j@P..h…
00F6D91F c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
00F6D92F e82c9400 008b55b4 8b45b88d 5a178b75 .,….U..E..Z..u
00F6D93F 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
00F6D94F f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
00F6D95F 68e50300 00bafc69 bc01b990 6abc01e8 h……i….j…

—> Stack <—
0855F418 00f6d934 01c0a8d8 000000b6 00000000 4……………
0855F428 00000001 02369e30 0855f4e0 00000000 ….0.6…U…..
0855F438 00000001 70616548 7962202c 3d736574 ….Heap, bytes=
0855F448 34393238 00383434 00000010 00000020 8294448….. …
0855F458 0855f4e0 0855f480 0103de54 00000438 ..U…U.T…8…
0855F468 00000000 00000001 02369e30 0855f4e0 ……..0.6…U.
0855F478 00000020 4e996c90 0855f4b8 0103e509 ….l.N..U…..
0855F488 00000010 00000000 01c0a8d8 000000b6 …………….
0855F498 0000002a 00000000 00000003 0855f4e0 ………….U.
0855F4A8 00000013 00000030 00000020 0000000c ….0… …….
0855F4B8 0855f4e8 0103e1d1 02369e30 007e9030 ..U…..0.6.0.~.
0855F4C8 0000002a 00000001 00000000 00000000 *……………
0855F4D8 00000003 02369e30 00000001 00000001 ….0.6………
0855F4E8 0855f50c 00f90b40 00000001 0000002a ..U.@…….

0855F4F8 00000001 00000000 00000000 00000000 …………….
0855F508 00000000 0855f568 0134660b 00000001 ….h.U..f4…..
0855F518 00000000 00000001 00000000 00000000 …………….
0855F528 00000013 0855f548 00f6edf9 0000068c ….H.U………
0855F538 00facff0 483f1b70 483f1b58 77c6fec9 ….p.?HX.?H…w
0855F548 76c20e0a 77c6fa19 76c20de2 0000068c …v…w…v….
0855F558 00000000 0855f570 00000000 0000068c ….p.U………
0855F568 0855f788 01346b28 00000001 04988428 ..U.(k4…..(…
0855F578 00000013 00000000 0855f59c 00f6edf9 ……….U…..
0855F588 0000068c 00facff0 483f1af0 483f1ad8 ……….?H..?H
0855F598 77c6fec9 76c20e0a 77c6fa19 76c20de2 …w…v…w…v
0855F5A8 0000068c 00000000 0855f5c4 00f6edf9 ……….U…..
0855F5B8 0000068c 00fad032 1315a728 77c6fec9 ….2…(……w
0855F5C8 76c20e0a 77c6fa19 76c20de2 0000068c …v…w…v….
0855F5D8 00000000 0855f5f8 77c6fec9 76c20e0a ……U….w…v
0855F5E8 77c6fa19 76c20de2 0000068c 00000000 …w…v……..
0855F5F8 0855f60c 00f6edf9 0000068c 00fad032 ..U………2…
0855F608 1316accc 0855f6c0 00fab8ea 1316accc ……U………
0855F618 0000002d 00fbc617 5a872c10 1143d910 -……..,.Z..C.
0855F628 04000000 0000000c 5f69cd90 0000000c ……….i_….
0855F638 00f9d361 0002cc22 00000000 00000870 a…"…….p…
0855F648 42000000 00000000 1143d910 41800000 …B……C….A
0855F658 a75d4610 00000000 77c6fec9 76c20e0a .F]……..w…v
0855F668 77c6fa19 76c20de2 0000068c 00000000 …w…v……..
0855F678 0855f694 00f6edf9 0000068c 00facff0 ..U………….
0855F688 00000000 00000010 4aea0e10 0855f6bc ………..J..U.
0855F698 00fab851 4aea0e10 00000010 4aea0e10 Q……J…….J
0855F6A8 1143d910 00f799d5 5a872c10 1143d910 ..C……,.Z..C.
0855F6B8 04000000 0855f6f0 00fb88e4 0891b5a8 ……U………
0855F6C8 00000003 0000002d 1143d910 04000000 ….-…..C…..
0855F6D8 ffffffff 00000000 00000000 1143d910 …………..C.
0855F6E8 77c6fec9 76c20e0a 77c6fa19 76c20de2 …w…v…w…v
0855F6F8 0000068c 00000000 04988428 9bb74190 ……..(….A..
0855F708 9bb741a8 00facff0 0855f758 0855f76c .A……X.U.l.U.
0855F718 01a5052d 9bb741ac 00000000 9bb741ac -….A…….A..
0855F728 00000002 00000000 04988428 00000000 ……..(…….
0855F738 00000013 0855f758 0855f788 00f7c718 ….X.U…U…..
0855F748 0855f758 5b4e1dc4 01a45333 00000008 X.U…N[3S……
0855F758 0855f758 0855f751 00000001 9bb74190 X.U.Q.U……A..
0855F768 9bb741a8 0855f784 01a50837 00000000 .A….U.7…….
0855F778 017c07f7 00000013 04988428 4e996f98 ..|…..(….o.N
0855F788 0855f7b8 012ac05f 00000001 04988410 ..U._.………
0855F798 00000008 04988410 00000013 00f7cd0a …………….
0855F7A8 3c976df9 00fa14b7 3c976df9 0855f7e4 .m.<…..m.<..U.
0855F7B8 0855f7e4 012a687f 0855f840 0886dab8 ..U..h
.@.U…..
0855F7C8 04b4e054 3c9ba5e3 3c976df9 3c976df9 T……<.m.<.m.<
0855F7D8 3c976df9 3c9ba5e3 3c9ba5e3 0855f88c .m.<…<…<..U.
0855F7E8 012a8c5f 3c976df9 0111c733 04b4e010 _.*..m.<3…….
0855F7F8 04b4e460 00000001 00000002 00000002 `……………
0855F808 00000010 0855f824 0855f82c 04b4e460 ….$.U.,.U.`…

—> Error Logs <—
Texture missing mip chain: 0×128ad0
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Model ‘0×0f9f95’: Permutation ‘default’ not found, auto selecting permutation
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Model ‘0×0f9f95’: Permutation ‘default’ not found, auto selecting permutation
Texture missing mip chain: 0×134878
Texture missing mip chain: 0×134876
Texture missing mip chain: 0×134876
Texture missing mip chain: 0×134876
Texture missing mip chain: 0×134876
Texture missing mip chain: 0×134876
Texture missing mip chain: 0×134876
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Debug token ‘0×266fa’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×134878
Model ‘0×0f9f95’: Permutation ‘default’ not found, auto selecting permutation
Texture missing mip chain: 0×134878
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×134879
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Texture missing mip chain: 0×134878
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Model ‘0×0f9f95’: Permutation ‘default’ not found, auto selecting permutation
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×1401
Version = 10.18.0013.5850
Description = NVIDIA GeForce GTX 960
Compat = 0×00100800
VidMem = 4095 MB

Attachments:

(edited by WinterWolf.7231)

OOM error crash.

in Account & Technical Support

Posted by: Noah.4756

Noah.4756

I have the same problem. Also using a GTX 960. My specs are very similar to yours. Random crashes every hour or so. Usually before I crash I have the weird graphics bugs but I’m not always aware of it. The crash happens everywhere.

OOM error crash.

in Account & Technical Support

Posted by: WinterWolf.7231

WinterWolf.7231

I have the same problem. Also using a GTX 960. My specs are very similar to yours. Random crashes every hour or so. Usually before I crash I have the weird graphics bugs but I’m not always aware of it. The crash happens everywhere.

I have noticed that it tends to happen around 1-2 hours wile in game. So far I have crashed in WvW/PvE after seeing these models. Also crashes while using the exalted-armor during the events. Wouldn’t mind if this happened before HoT, but it started just after it released.

OOM error crash.

in Account & Technical Support

Posted by: Noah.4756

Noah.4756

I also get the weird colors on the UI by the way. For example, when I open the BLTC or friendslist. Just like you, it happens every hour or so.

OOM error crash.

in Account & Technical Support

Posted by: Arnath.2319

Arnath.2319

I have also seen this happen once.

Not a single problem in the years of playing GW2 and now HoT release has broken something.

OOM error crash.

in Account & Technical Support

Posted by: trueanimus.4085

trueanimus.4085

post the entire log… the first line will prob read something about OOM error

out of memory crash because the game has a major memory leak atm.

they refuse to even admit that its happening yet almost no one can stay on longer than 5-10 minutes or maybe 30 mins to an hour if you have more than 8g ram and 4g video ram

OOM error crash.

in Account & Technical Support

Posted by: trueanimus.4085

trueanimus.4085

btw, nvidia seems to get the oom crash far more than ati cards, while i on my intel HD shared UMA havent crashed once with OOM error, only a few bouncy chests crashes because of the UI changes,

OOM error crash.

in Account & Technical Support

Posted by: VladR.9827

VladR.9827

for me OOM crashes only in wvw but very common, in pve maps happend maybe once.
In wvw when i see a model as from screens above i know the crash is coming soon
been playing wvw for almost 3 years and maybe had 1 crash before, now i cannot play wvw due to constant crashes

OOM error crash.

in Account & Technical Support

Posted by: Beldin.5498

Beldin.5498

btw, nvidia seems to get the oom crash far more than ati cards, while i on my intel HD shared UMA havent crashed once with OOM error, only a few bouncy chests crashes because of the UI changes,

Or NVidia user simply think that they have the best cards on the world and thus
it would be an insult to their fantastic GPU to have some settings NOT ON MAX ?

Of course i also wouldn’t wonder if its really just another issue of NVidias crappy
drivers.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

OOM error crash.

in Account & Technical Support

Posted by: WinterWolf.7231

WinterWolf.7231

post the entire log… the first line will prob read something about OOM error

out of memory crash because the game has a major memory leak atm.

they refuse to even admit that its happening yet almost no one can stay on longer than 5-10 minutes or maybe 30 mins to an hour if you have more than 8g ram and 4g video ram

Seems your right…
Heres the start of that error report:
___________________________

  • Crash <—*
    OOM: Heap, bytes=8294448,
    App: Gw2.exe
    Pid: 10052
    Cmdline:
    BaseAddr: 00C60000
    ProgramId: 101
    Build: 54738
    When: 2015-10-30T10:35:23Z 2015-10-30T05:35:23-05:00
    Uptime: 0 days 3:03:52
    Flags: 0
    ___________________________

OOM error crash.

in Account & Technical Support

Posted by: WinterWolf.7231

WinterWolf.7231

btw, nvidia seems to get the oom crash far more than ati cards, while i on my intel HD shared UMA havent crashed once with OOM error, only a few bouncy chests crashes because of the UI changes,

Or NVidia user simply think that they have the best cards on the world and thus
it would be an insult to their fantastic GPU to have some settings NOT ON MAX ?

Of course i also wouldn’t wonder if its really just another issue of NVidias crappy
drivers.

I have upgraded from a “GTX 560/4g RAM” to a “GTX 960/8g RAM”.
Using the 560 was fine, it ran GuildWars2, but I wanted something better…
After upgrading to a better card with more memory everything was great.
Up to the point HoT finally released…
I do not think that its the card considering the other games i run currently have no issue. Seems to only be GuildWars2 that is having trouble…

What I want to know is if its the card, the driver, or GW2 that’s causing the issue so the problem can be fixed.

OOM error crash.

in Account & Technical Support

Posted by: WinterWolf.7231

WinterWolf.7231

Crashed again during the last phase of the event in Auric Basin…

Apparently its been addressed, and this is what i found:
https://www.reddit.com/r/Guildwars2/comments/3r3rul/can_we_please_get_a_dev_to_acknowledge_that_this/

(edited by WinterWolf.7231)