Guild Wars 2

kalvin.7851:

I had posted earlier on the boards and had just one more question. Several family members including my son play this game. I have already posted a support ticket and I am waiting a response. I received a message on login this morning that my account was perm banned do to modifying or tampering with the game. My son and his guild mates said there was an exploit in the new dungeon yesterday that occurred after killing the last boss. I have no idea if that is true or not, I did do the new dungeon yesterday afternoon with a PUG group; however we FAILED to kill the last boss and did not complete the dungeon. This is the only thing I did yesterday, because it took so long to do the dungeon. Can Areanet go back and look at my account and see that I failed the dungeon and did not tamper with the game? I promise I did not do anything wrong expect my character died a lot, lol.

You have submitted a ticket to ask about this, and that’s good. There’s really no point in posting at this time; the team will answer you as quickly as possible.

The forums are designed for follow-ups (after three days in the specific thread) and for general questions of an account nature. But we specifically do not encourage a “submit-and-immediately-post” culture.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.