Firstly, I understand this thread might not last long. Why would it?
I bought Deluxe Guild Wars 2 for £60 GPB (disproportionately higher than CAN, EUR and USA exchange rate equivalences at the time) when it was released any played for approximately a month to six weeks and it was not for me. I was under the misapprehension that it had something to do with original Guild Wars. Barring some Charr and some geographical location names, it did not. Despite this dissimilarity I tried to play and yearned to warm to the game, but like many of my peers I did not and opted to cease playing.
Unfortunately for me I continued with Original Guild Wars which has no official forums of its own nor any apparent support whatsoever – hence I am here, hoping to get a fraction of my £60-worth from a glance by a forum moderator.
Those who still log in will be aware of how much of a cesspool of cheating, RMT, botting and scamming that it has become due to a complete absence of any in-game support. However, any attempt to rectify this through the support team is completely disregarded although the EULA, they proclaim, is still upheld but by all practical and empirical experiences this is not the case. Disheartening, considering much for Original Guild Wars is still abuzz with activity.
This, of course, invites the argument that Guild Wars is very old. This does not excuse the failure to uphold a reasonable standard of gameplay especially when the game is actively being sold in the online store as well as multiple microtransactions. Accepting money for such a faulty service is reprehensible, unfair and unethical.
The support staff have failed to act upon any forms of in-game abuse by means of verbal attacks, deliberate match manipulation and RMT bot users who are running websites selling in-game items for real-money cash which make the user experience truly dire at the expense of legitimate players. I feel that I have been insulted by support and led to feel like an inferior customer by the lies, placation attempts, insincere apologies and failure to allocate a member of staff at least a few minutes to actually take some action where unequivocal evidence has proved in-game abuse and exploitation.
As a result of the above, I know that I am among the least-valued of NCSoft’s consumers for merely and politely requesting the bare minimum of expectation of a milieu for the game. However, my request is very minimal… which is to merely allocate someone for a day or two to clean up the excessive breaching of the EULA as listed above. Alternatively, could you please declare the game entirely unsupported so that the existing ordinary players do not feel deceived and misled?
If not, then I feel like I deserve some sort of reparation (not financial) for the poor service I have been subjected to. Please feel free to disagree.