[PC] PC errors out sends 2 boot menu

[PC] PC errors out sends 2 boot menu

in Account & Technical Support

Posted by: Frost.2908

Frost.2908

I just returned home to try and play this new update on my desktop built for gw2 (built above specs on release/windows 7) and I’ve never had problems with the pc, but when I try and play the content from this last release 1/13/15 (specifically the 2nd instance where im at the start of silverwastes) I get right past the part of the story where I rescue 3 soldiers from pods and then my game and everything else on my system freezes, the screen goes black the system reboots, and it gives me the black screen stating for me to select correct disk or press a key to boot my os…

Ive tried this multiple times and the same thing has happened over and over, so I end up shutting down my PC for a few minutes, I restart it and its back to normal. Ive tried leaving my PC on, browsing the web, youtube, itunes ect and it works perfectly fine. I am even able to play other aspects of the game/ other story instances in orr and the game functions with no trouble at all. So I’m pretty sure the problem has to do with this current updated content.

But how is it able to error out my entire PC? And is anyone else having this trouble? Ive searched the forums and don’t see any similar posts and is this fixable? Please help as I wont be playing and risking damaging my PC further until this is addressed. I do keep my PC and video card up to date as well, and thanks in advance for your help.

[PC] PC errors out sends 2 boot menu

in Account & Technical Support

Posted by: Ashley Segovia.8276

Ashley Segovia.8276

Technical Support

Hey there,

For this particular issue I’d advise submitting a support ticket as we may need to collect some diagnostic information from you in order to troubleshoot this issue:
https://help.guildwars2.com/tickets/new

[PC] PC errors out sends 2 boot menu

in Account & Technical Support

Posted by: Frost.2908

Frost.2908

ok thank you I went ahead and sent in a ticket. Feel free to close/delete this thread.

Hey there,

For this particular issue I’d advise submitting a support ticket as we may need to collect some diagnostic information from you in order to troubleshoot this issue:
https://help.guildwars2.com/tickets/new