Guild Wars 2

Dear all,

I have been having random (sometimes frequent, sometimes not) crashes whenever I am playing Guild Wars 2. And it isn’t just an app crash, but a full system crash whereby the whole PC shuts down.

My Specs :-

Windows 7 64bit
i3570k
Xfx 7970

I am using all the latest drivers for every single component in my PC and nothing is overclocked. All my fans are working fine, and my pc is in a air-conditioned room, no dust at my pc. In other words, temps should be fine.

I do play many games regularly and I do not have the same problem in games like Battlefield 3, Skyrim or other high graphical games.

Please find below for the log and Dxdiag.

Thanks!

Hello there,

How much memory does your PC have?

Hi,

Kindly go to Control Panel → Administrative Tools → Event viewer under Windows system logs look for errors or warning due to crash. Have you also tried limiting your Fps to 60 fps ingame?

The program Gw2.exe version 1.0.0.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 11ac
Start Time: 01cd8b0fc11ee81f
Termination Time: 130
Application Path: C:\Program Files (x86)\Guild Wars 2\Gw2.exe
Report Id:

Faulting application name: Gw2.exe, version: 1.0.0.1, time stamp: 0×5045a351
Faulting module name: Gw2.exe, version: 1.0.0.1, time stamp: 0×5045a351
Exception code: 0xc0000005
Fault offset: 0×0060a2bc
Faulting process id: 0×1748
Faulting application start time: 0×01cd8aac986e781b
Faulting application path: C:\Program Files (x86)\Guild Wars 2\Gw2.exe
Faulting module path: C:\Program Files (x86)\Guild Wars 2\Gw2.exe

AshleySegovia.3948:

Hi KillerPotato – There’s an application that I find to be incredibly helpful for checking out your system hardware called Speccy. Speccy also shows you memory timings, system temperature, driver dates, etc. That being said, if you choose to install this application I’d really like to see the results so we can track down what the cause of this issue might be.

To install and run Speccy, please use the following instructions:

1. Download Speccy from this link: http://download.piriform.com/spsetup114.exe

2. Once downloaded, double click “spsetup114.exe” to start the installation process.

3. Once completed, double click the “Speccy” icon on your desktop.

4. Once loaded, please click “File” then “Save Snapshot.”
a. Note: If this option is grayed out, Speccy is still gathering the required information. Allow it a few moments to complete this process.

5. Save this file to your desktop.

At this point, Speccy will begin generating the report. This will take a few minutes while it compiles all of the data that you just specified.

Once this is completed you can attach it to the ticket by clicking “More posting & formatting options…”

Here is my Speccy file. Hopefully it will help out as I have noticed many users suffering from the same issue in the forums as well.

Ps – The forums doesn’t allow attachment of speccy formats. Saved it in text format instead.