Guild Wars 2

Since either the 17th patch or the last hotfix today, my pc has just started to randomly turn itself off, and 5 seconds later turn back on again.

It started happening all the time this morning after i did the latest hotfix and it turned itself off after a few minutes. Restarted all of it, and it happened again, only faster, after that again and then i thought my pc was over heating. No issues, 33°C running nothing, 62°C while running guild wars, so that should be a fine temperature for any pc that is doing any gaming. So its obviously not overheating, all the hardware inside even feels cool to the touch. (checked it through Catalyst Control Center)

After that i turned it off for a while just in case. About 2 hours later, i turned it on again and played some different games, each for 1 hour, All of them high spec required games. And not a single time in the past 8 hours has it turned itself off. So im pretty relieved and sure its not my hardware.

Is there anybody at all that has this issues, knows about this, knows a fix to this or if Anet knows about this.

The repair command i just did has just finished an i am hoping that will help but i honestly dont think it will.
Edit: It didn’t do anything. high activity (I.E World bosses, big events, wvw groups = crash)

Are you getting a blue screen? Or just powers off? If so, what does your Windows Event Viewer show?

Xystus.3241:

Are you getting a blue screen? Or just powers off? If so, what does your Windows Event Viewer show?

No blue screen, just power off. Says its that the system stopped working or the power went out. Kernel-Power event-id 41.

I doubt that the power went out since it only happens with this game.

Is your computer overclocked?

The game is very CPU intensive. If you are overclocking, it maybe drawing more power that it can get from the Power Supply Unit(PSU). The PSU may also be faulty.

If you are overclocking, I would turn that off. If you have access to a larger PSU, I would give that a shot as well.

Xystus.3241:

The game is very CPU intensive. If you are overclocking, it maybe drawing more power that it can get from the Power Supply Unit(PSU). The PSU may also be faulty.

If you are overclocking, I would turn that off. If you have access to a larger PSU, I would give that a shot as well.

Im not overclocking at all, and ive been playing this game for a year and not once have i had any issues, and all of a sudden after a single patch it starts doing this. I doubt its my psu suddenly going bad since any other game ive done its completely fine.

They obviously messed up something with the last hotfix. A lot of people are getting errors and crashes and there’s no response that they’re even aware of the issues. Pretty disappointed..

same problem here.

Got the same problem. PC shuts down and the sound loops for 5 sec.

This happened to me once, on the 17th of Sep (patch day), about an hour or so after updating and playing in game.

I was in game and * POOF! * the computer shut down completely. No warning, no apparent lag, performance, audio or video mishaps beforehand.

This has only happened once, but yeah, it was pretty durn disconcerting!

Oceangrave.9657:

Xystus.3241:

Are you getting a blue screen? Or just powers off? If so, what does your Windows Event Viewer show?

No blue screen, just power off. Says its that the system stopped working or the power went out. Kernel-Power event-id 41.

I doubt that the power went out since it only happens with this game.

Sounds like thermal over heat protection. When temps in side the system reach a critical level it will automatically shut down to prevent damage to components.

GW2 is known to be extremely CPU intensive and if the CPU is overheating the system will shut down with the very same message in event viewer as you posted.

It could also be the PSU that is going in to thermal protection mode. As the CPU is taxed it draws more load from the PSU. If the PSU is over-taxed and reaches a critical temp it will simply shutdown the system. Again this shows in event viewer with the same message as you posted.

PS; There are no apps to test your PSU temperature, you would have to physically check it yourself.

Lexandro.1456:

Oceangrave.9657:

Xystus.3241:

Are you getting a blue screen? Or just powers off? If so, what does your Windows Event Viewer show?

No blue screen, just power off. Says its that the system stopped working or the power went out. Kernel-Power event-id 41.

I doubt that the power went out since it only happens with this game.

Sounds like thermal over heat protection. When temps in side the system reach a critical level it will automatically shut down to prevent damage to components.

GW2 is known to be extremely CPU intensive and if the CPU is overheating the system will shut down with the very same message in event viewer as you posted.

It could also be the PSU that is going in to thermal protection mode. As the CPU is taxed it draws more load from the PSU. If the PSU is over-taxed and reaches a critical temp it will simply shutdown the system. Again this shows in event viewer with the same message as you posted.

PS; There are no apps to test your PSU temperature, you would have to physically check it yourself.

You did not read the first post fully.

Yes I did I. I explained the two most common occurances of a system shutdown. The fact is a game will not cause a system to power off. No matter what other games you try or software, if for any reason a system powers off it has a fault.

Even when hardware is not warm to the touch the thermal diode inside can be overheated or damaged causing a shutdown. Similarly if a sub-standard PSU is used, and the system draws more amps than it can supply it will also shutdown.

And 62c while gaming is on the high side for a CPU. A graphics card can take that heat no problem, but a CPU should in general never go above 55c at load.

Lexandro.1456:

Yes I did I. I explained the two most common occurances of a system shutdown. The fact is a game will not cause a system to power off. No matter what other games you try or software, if for any reason a system powers off it has a fault.

Even when hardware is not warm to the touch the thermal diode inside can be overheated or damaged causing a shutdown. Similarly if a sub-standard PSU is used, and the system draws more amps than it can supply it will also shutdown.

And 62c while gaming is on the high side for a CPU. A graphics card can take that heat no problem, but a CPU should in general never go above 55c at load.

I wouldn’t say that. Most laptop cpus are designed to handle a bit more than that. Technically mine has an operating max of 100c. I would say under 85c, although not ideal, should be operational

However, Lexandro is correct. The game CANNOT make a system power off. Starting with Vista, Microsoft has placed several “layers” of protection between the application layer (where the game is running) and the kernel and hardware layers. The game should crash first and provide an error log before ever getting to a point of causing hardware issues.

Not to say it couldn’t be a “perfect storm” type scenario. The game is requesting X amount of resources, X isn’t available and instead of Windows killing the game; a bug exists where it keeps going and has a hardware fault.

I will add this. I had a spike in my CPU temp last night. Nothing “overheated”, but a very fast and sudden rise; 1 core jumped from about 55 to 69. My system; in order to prevent a failure; starting throttling my CPU; then returned to normal.

In the past, I had this happen twice with the latest nVidia drivers and bluescreened with the nvidia file listed. I’ve reverted back to the May 23, 2013 drivers and haven’t bluescreened.