Password Reset Forcing Me to Quit GW2

Password Reset Forcing Me to Quit GW2

in Account & Technical Support

Posted by: Pure Heurl.9870

Pure Heurl.9870

I have tried over 54 new passwords, all at least double the minimum length, capitals, small case, numbers and special symbols. None were accepted.

Because of my job with the government, I already have to memorize over 40 extremely strong passwords that change at different intervals from every 90 to150 days. GW2’s new password policy has become too much of a burden to continue. What a waste of time this has turned out to be.

PureHe…

Password Reset Forcing Me to Quit GW2

in Account & Technical Support

Posted by: simplesimon.2084

simplesimon.2084

Had no problem changing my password here. Maybe you were making them too long. Not sure offhand what the max length is.

Password Reset Forcing Me to Quit GW2

in Account & Technical Support

Posted by: Loli Ruri.8307

Loli Ruri.8307

So you need to reset your password, but the password reset isn’t letting you put a new password because it won’t accept the new one? Sounds like either a glitch, or you’re putting in generic passwords that are too common. Have you tried filing a ticket with customer support? Don’t give up just yet.

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Password Reset Forcing Me to Quit GW2

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Please don’t quit the game!

I think perhaps I can explain what is happening. For security reasons, we don’t allow continual or too-frequent password resets. So if someone makes a typo — and that is more common than you would think — he or she needs to wait two hours before attempting another password reset.

What we’ve found over the last week or two is that people are submitting for repeated password resets within a brief period of time. If you do that within two hours of the last attempt, your effort is blocked.

I was just asked to write up new in-game messaging on this today. In the future, you will see this message: “An error has occurred. Please verify that you are entering the correct information and wait at least two hours to try again. If the problem persists, please contact support.” We think this is better and more helpful information than the previous error messages.

So, you could make sure you wait 2 hours between attempts or, if you wish, contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password Reset Forcing Me to Quit GW2

in Account & Technical Support

Posted by: selan.8354

selan.8354

Actually I’m kinda happy it reminds me to change the password. I had a couple of weird log ins from random destinations. Thank god I didn’t lose my gear. Lost some gold though, but also got some back from a random person XD. But that reminded me that I had to change my password and I’d rather change my password more often than losing all my gear or even my character!

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