Guild Wars 2

So I need some advice. My Wife had to change her password on her account. But everytime she’s attempted to change it, she gets the following message: “Failure
We weren’t able to change your password. Try following the link from your e-mail again.”

We’ve used the XKCD method for passwords, with a number and a character.

We’ve tried it in 3 different browsers, and on 3 different computers. We’ve probably made at least 25 attempts if no more by this point.

Effectively, she’s been locked out of her account for more than a week.

From another post, I know the ticket has been listed as resolved, and it was said not to create a new ticket. SO I don’t know what else we can do.

My wife is extremely upset at being locked out. She loves GW2, and is a guild leader.

So any advice would be helpful. Thanks.

Edit: I should have mentioned that we have responded in the email, with no response.

Your wife can update her original ticket with this new information. She can inform CS that the link does not work, and she is still locked out of her account. Good luck.

Can she log in here? If so, make SURE she is using her EMAIL address as the user and not her display name (the client needs the associate email address, not the display name).

Also, have her try unchecking BOTH of the remember boxes and logging in (she can then exit and recheck the boxes and when logging in and the client will remember the new info).

You can also request that Support change the password for you and then change it here (MY ACCOUNT link above).