Guild Wars 2

Twice in the last couple days, now, I’ve gotten a message from the launcher that my password wasn’t accepted. After the first time, I managed to recover the password and nothing was was really changed about my account or characters. I decided to set up the mobile authenticator as an extra layer of security. I can’t help but notice the game didn’t ask for the authenticator code, which I guess isn’t so bad. And I logged out and back in, and was pleased to see that the account site asked for the authenticator code. So that’s cool. But then two days later, once again, my password wasn’t accepted. I managed to recover it again, and I couldn’t help but notice that the site isn’t asking for my authenticator code anymore. Why did I even set this up if it’s not going to ask me for it, and how the heck is my password being changed/reset? I don’t even see any login attempts from other IP addresses. I’d like to put a stop to this so that I don’t run out of passwords, since it won’t let me go back to any previous ones.

EDIT: Just looked at my account. Someone had logged in from Texas. How the heck could they do this without the mobile authenticator!?

First, the Texas IP is you interacting with the forums. It is a glitch that happens, sometimes. It is only the site IP.

Second, once the Authenticator ‘learns’ an accepted IP address, it will not ask you to verify it again. Even addresses that were verified previously with Email Authentication. The systems ‘learn’ and store verified and accepted IP addresses.

Once you try to log-in from an unknown (unverified) IP address, it will ask for your code.

As to having to change your password, repeatedly, I am unsure. Sometimes, it is caused by accessing the forums from a non-PC platform. Sometimes, some other reason.

To rest assured, you could ask CS about it, if the problem persists. Good luck.