Password length - Website vs. Client Login

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Kibbles.9813

Kibbles.9813

This will only be an issue for few users, but the guildwars2.com website has no upper limit on the character length of the account password, allowing users with KeePass or other similar management systems to generate valid passwords exceeding 200 characters, which work just fine for anything related to the website account management itself.

However, when using a password of such a length, the actual Client no longer recognizes the password as valid. There seems to be a length limitation in the Client itself as to how many characters it will accept, thus resulting in a truncated (invalid) password submission. Could we either get a statement on the maximum character count allowed for the game Client, or have the limitation lifted entirely?

From personal experience, 60 characters seem to work for both the Client and the website, though I haven’t tested it further than that. Thanks in advance!

Kynn Snagtooth [TCFM] – Tarnished Coast

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I will try to find out this information and update the thread, but I believe the person I need to speak with is out of the office today, so I may not be able to answer until Monday.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Tarvoskemwer.9671

Tarvoskemwer.9671

whats the max length of a gw2 password?

(edited by Tarvoskemwer.9671)

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Next

I merged two similar threads and will see what I can learn about this.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Crimsony.2514

Crimsony.2514

The log-in screen for GW1 claims that max password length is 100. It was raised to this from the previous length (15) in preparation for GW2, so that might be a good guess as the maximum allowed length.

http://eu.guildwars.com/news/article/password_length_change/

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Tarvoskemwer.9671

Tarvoskemwer.9671

my naming reservation failed due to problems with passwords at the time, so I couldnt merge accounts at the time and didnt get it done. I experienced problems resetting the password for Gw1 and can only guess its because I used the same email. So I’m rather uncomfortable with the forced password change as I fear getting locked out due to having used the same email for both Gw1 and Gw2.

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

my naming reservation failed due to problems with passwords at the time, so I couldnt merge accounts at the time and didnt get it done. I experienced problems resetting the password for Gw1 and can only guess its because I used the same email. So I’m rather uncomfortable with the forced password change as I fear getting locked out due to having used the same email for both Gw1 and Gw2.

Oh please don’t be concerned. Many players use the same log-in name for their accounts! I don’t think you’ll have any troubles at all, but if you do, Support is as close as the “Ask a Question” tab on that linked page.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password length - Website vs. Client Login

in Account & Technical Support

Posted by: Skylana Bliss.9367

Skylana Bliss.9367

I have just experienced this issue as well and am resetting my pass again due to the length incompatibility between the website and game client. I also used keepass to create a pass longer then 200. I tried a direct cut and copy to the input field as well as the keepass auto-type feature.

I agree with Kibbles.9813. It would be helpful to have the limit posted or lifted entirely for the game client. Or as another option put the same limit the game client has on the website as well.

Also noticed its been over a year now.