Guild Wars 2

my girlfriend forgot her login details so she submited a ticket for password reset couse she cant remember a caracter name to reset password. We got the mail for the password reset with a link that expires in 24 hrs but the problem is it expires instantly i got the mail at 12:16pm used the link 12:24pm (same day 8 min later) gave the required info (mail , new password and hit submit.
and got the answer:
Your Password Reset Request Has Expired
Password reset links are valid for only 24 hours. You will need to submit a new request to reset your password.
submited about 6 tickets got the mails with the reset link but evrey time same thing link has expired
i also submited a ticket telling them bout the prob but still no answer…
of topic: i have a hard copy of the game

You would be best served by updating your original ticket with this information. Only the CS Team can help you.

Good luck.

we both have tried evreything but still nothing if i submit a ticket telling them tht the reset links dont work i just get another expired link

You need to re-read what cedo said. UPDATE your original ticket. Stop creating new ones, that is the problem.

did that still no answer

umm how do i check ticket number?

It is listed when you create a ticket, as well as on each response. Make sure to close out all tickets, save the original.

Good luck.

Keep in mind that if you sent several requests (because they may be taking a bit longer to send than you think?)….the next request invalidates any previous ones. I.E. only the last link sent will EVER be valid.

I’ve gotten into that vicious loop as the reset emails tend to take 10 to 15 minutes and it’s easy to think the email got “lost” and resend another rather than waiting a bit longer for the original to process thru the system.

iam gonna miss the league at this rate still no answer for 2 days now
and now my own email might be compromised

Epic is my guild raid leader so would like to get him back as soon as possible so would be nice if he could get a reply back sometime soon from Arena

I’m a bit confused. I thought EpicSummon could access the game, but his/her girlfriend could not.

Since EpicSummon can access the forums, he/she should be able to use the same password to access the game. If the password has been forgotten, but saved in the browser, he/she can use the browser’s tools to retrieve the saved information.

Good luck.

i use yahoo got all the emails u guys sent except the one u sent this morning already checkd that post bout the emails but still to no result is they anyway to get direct contact with an admin and ask them to reset my girlfriends account we have the hard copy of gw2 and we can give info bout the account(caracter name class gear etc)

Again, you have to submit a ticket. If you aren’t getting the emails, send in an email referencing that ticket from a completely different email. Support is only via emails, unless you need them to review a ticket, and still then, all the forums do is send reminders to the agents involved, and the responses are still sent via email.

Thanks for the help my ticket no. is #914861