Guild Wars 2

So guys, here’s the thing:
A friend of mine bought the game. She made a new account, but she couldn’t use her default password so she used a completely new one. The problem is, now she can’t remember exactly what it was. She thinks she remembers, but every combination she tries returns an invalid log-in attempt, so she isn’t sure.

Since this is a brand new account, she cannot reset her password because of not having a character yet and the reset requires a character name. Is there any way to bypass that field or reset the password?

P.S. We tried via the “Ask a Question” option, but after filling it all out, we couldn’t click the “Continue…” button.

I am having same problem with a friend wanting to try trial account. He registered serial and everything but he says his password is not working. He wants to reset but its asking him for a character name… there are no characters on the account, its a new account.

So, a little update for anyone looking in this thread.
She has recieved new account information via the internet, but it appears the problem wasn’t the password.
When you create an account, you are supposed to recieve two e-mails right? One saying “thanks for registering” and another for veryfing the account or something, or am I wrong? In any case, she hasn’t recieved an e-mail for confirming/veryfing the account. She was able to make a support account though, but that doesn’t get her in the game…