Guild Wars 2

Inculpatus cedo.9234:

Kristine Heath.1483:

I forgot my password and accidentally unchecked the save option on the launcher so I lost it. Went to go reset it and this is the error I get after putting in my cd key information and such:

Failure

Password reset failed, please try again or contact support.

Please fix.

Since you can log into the forums, it’s likely your password is saved in your browser. If you utilize your browser’s tools, you can find your password there.

Hope that helps, good luck. =)

Kristine, if the tip above doesn’t help, please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.