Guild Wars 2

For a while now, a relative of mine has been trying to log in to their account. Since it’s been a while, they wanted to reset their password and were sent a link via email to do so.

Unfortunately, after entering a new password they were told the link had expired. After several follow-up reports mentioning this all they have received is more expired reset links with the same boiler-plate message.

If there’s a problem with the password resets, don’t you think the least you could do is explain as much, so that she doesn’t waste her time trying to reset time and again?

Your friend can contact the CS Team for assistance. Top/Bottom of Page – Support – Submit a Request

Good luck.

Unfortunately, she already has. Three times in fact. As mentioned, every single report comes back with the same response and no resolution to the problem.

Then, she need to update her ticket (not create a new one), and explain the issue with the reset.

Good luck.

Is the date and time correct on your relative’s computer?