Guild Wars 2

Hello, at 4:49pm CST I received an email with the following from noreply@guildwars2.com:

You’ve successfully changed your Guild Wars password.

If you didn’t request this change, please contact the Guild Wars Support Team immediately.

Need help or have questions about your account? Visit our support site: http://support.guildwars2.com/.

This is surprising since I have 2FA protection on my account, and did not receive an SMS.

I just changed my password as a precaution and DID receive an SMS.

Please help. I do not understand how my password could have been changed without 2FA being triggered.

Contact support like the password change notification suggests.

JustTrogdor.7892:

Contact support like the password change notification suggests.

I looked, there’s nothing in the “Support” section that makes it immediately obvious how to contact support, so I’m contacting support here on the SUPPORT forums in the ACCOUNT AND TECHNICAL SUPPORT subforum, knowing as I do that ANet responds in here often to SUPPORT their users.

Actually support rarely responds to support requests in this forum. It is more of a player driven support forum. Anyway here is the direct link to submit a support request that is located on the top right of the support page.

https://help.guildwars2.com/anonymous_requests/new

Edit: It also looks like this may be a bug of some sort or perhaps a phishing attempt. Here is a recent post from others about it.

https://forum-en.gw2archive.eu/forum/game/gw2/E-mail-stating-my-PW-has-been-changed

Need help or have questions about your account? Visit our support site: http://support.guildwars2.com/

It clearly states that on the message, on that page there is a “submit a request option” as well.

And Anet just asks for ticket numbers and responds to those ticket numbers. They would never look into any account on the forums since they can’t authenticate the account in a secure environment.

I suspect this was a bug. Happened to me, and none of my account passwords had actually changed, GW2 or GW1.

Ben K.6238:

I suspect this was a bug. Happened to me, and none of my account passwords had actually changed, GW2 or GW1.

I suspect you and I may have something in common.

I Just got an email from ANet explaining the email.