Guild Wars 2

I’ve recently tried to get back to GW2 after a long break, and every time I open the game, the patcher crashes every few minutes. Usually 1-5 minutes. I don’t know what’s causing this, since it happens whether I have any other program on or not.

Any way on how to fix this problem?

Post the text of the crashlog .. and if you see something like LavasoftTCPService.dll
go here :

http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

• Crash <—*
  Exception: c0000005
  Memory at address 6f72703c could not be read
  App: Gw2.exe
  Pid: 7576
  Cmdline:
  BaseAddr: 013A0000
  ProgramId: 101
  Build: 53796
  Module: LavasoftTcpService.dll
  When: 2015-10-05T09:35:49Z 2015-10-05T17:35:49+08:00
  Uptime: 0 days 0:15:43
  Flags: 0

• System <—*
  Name: BOMBIT
  IpAddr: 192.168.1.11
  Processors: 4 [GenuineIntel:6:10:9]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 2910MB/ 8137MB 35%
  Paged: 9942MB/16273MB 61%
  Virtual: 3839MB/ 4095MB 93%
  Load: 64%
  CommitTotal: 6331MB
  CommitLimit: 16273MB
  CommitPeak: 7006MB
  SystemCache: 3087MB
  HandleCount: 39248
  ProcessCount: 109
  ThreadCount: 1746

• Process Memory <—*
  Private: 93MB
  WorkingSet: 102MB
  PeakWorkingSet: 129MB
  PageFaults: 44131655

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• Thread 0xcfc <—*

• Trace <—*
  Pc:10006b40 Fr:05b8c53c Rt:100054d6 Arg:05b8c60c d75bcafd 0b4df0e0 0b430473
  Pc:100054d6 Fr:05b8c5b4 Rt:100058f2 Arg:05b8c60c d75bc97d 0b4df0e0 00000000
  Pc:100058f2 Fr:05b8c634 Rt:10006256 Arg:000000e8 05b8c7d0 0b4df0e0 00000000
  Pc:10006256 Fr:05b8c668 Rt:100060ca Arg:0b4dedb0 000000e8 00000001 05b8c7dc
  Pc:100060ca Fr:05b8c6a8 Rt:10018b7f Arg:05b8c7d0 00000001 d75bc8d1 00000000
  Pc:10018b7f Fr:05b8c798 Rt:76456f79 Arg:000006bc 05b8c7d0 00000001 05b8c7e8
  Pc:76456f79 Fr:05b8c7e0 Rt:016a80ce Arg:000006bc 0b4dedb0 000000e8 00000000
  Pc:016a80ce Fr:05b8c814 Rt:017ba9de Arg:0b74afe0 0b4dedb0 0ba4887c 0ba487f0
  Pc:017ba9de Fr:05b8de20 Rt:017b9fdc Arg:0b4deda0 06520ea0 0000ea60 0ba48824
  Pc:017b9fdc Fr:05b8de78 Rt:017bac5e Arg:04417430 04417460 06520ea4 00000000
  Pc:017bac5e Fr:05b8f488 Rt:017a3629 Arg:05b8f4a4 06520ea0 0bf131c4 0006ed68
  Pc:017a3629 Fr:05b8f6d8 Rt:017a1fa0 Arg:0006ed68 0010e021 026671f8 05b8f724
  Pc:017a1fa0 Fr:05b8f708 Rt:0179fb05 Arg:026671f8 05b8f724 0bf131dc 05b8f730
  Pc:0179fb05 Fr:05b8f71c Rt:017a052b Arg:06520ea4 0bf131c4 0bf13130 05b8f780
  Pc:017a052b Fr:05b8f730 Rt:0179e483 Arg:0bf1313c 0bf13130 00000000 0bf13130
  Pc:0179e483 Fr:05b8f780 Rt:0179e99f Arg:00000000 0441a130 01649eaf 0179fc85
  Pc:0179e99f Fr:05b8f7b0 Rt:016a1bc3 Arg:00000000 0440efd8 00000000 05b8f7fc
  Pc:016a1bc3 Fr:05b8f7c4 Rt:017e30c0 Arg:04417a40 d613730a 00000000 0440efd8
  Pc:017e30c0 Fr:05b8f7fc Rt:017e31e8 Arg:00000000 05b8f814 76b533ca 0440efd8
  Pc:017e31e8 Fr:05b8f808 Rt:76b533ca Arg:0440efd8 05b8f854 77189ed2 0440efd8
  Pc:76b533ca Fr:05b8f814 Rt:77189ed2 Arg:0440efd8 73cbe486 00000000 00000000
  Pc:77189ed2 Fr:05b8f854 Rt:77189ea5 Arg:017e316c 0440efd8 00000000 00000000
  Pc:77189ea5 Fr:05b8f86c Rt:00000000 Arg:017e316c 0440efd8 00000000 00000000

• Thread registers <—*
  eax=05b8c5a8 ebx=0645b760 ecx=0b4df0f4 edx=0b2e3501 esi=0b430473 edi=6f72702f
  eip=10006b40 esp=05b8c52c ebp=05b8c53c
  cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

eax-32 05B8C588 05b8c628 100368d0 05b8c5b0 10007085
eax-16 05B8C598 0000005e 00000001 00000031 d75bcafd
eax 0 05B8C5A8 05b8c628 10036b00 ffffffff 05b8c634
eax16 05B8C5B8 100058f2 05b8c60c d75bc97d 0b4df0e0
eax+32 05B8C5C8 00000000 0b4df0e0 0bab8ac0 0b4df0e0
eax+48 05B8C5D8 01000003 0b2e3550 6b6f6f63 613d6569
ebx-32 0645B740 0c030000 696c612d 08006576 00012e7c
ebx-16 0645B750 00000000 0000000f 5185842e 88000000
ebx 0 0645B760 45776b01 44855956 28f4809f 2901d6f7
ebx16 0645B770 00000002 8a885d04 11c91ceb 0008e89f
ebx+32 0645B780 6048102b 00000002 00000000 00000002
ebx+48 0645B790 00000000 00000000 00000001 00000001
ecx-32 0B4DF0D4 ffffff00 5052dcf6 8000ff00 100301ec
ecx-16 0B4DF0E4 0b4303e0 0b4304c9 0b43051c 0b4d0101
ecx 0 0B4DF0F4 0645b760 00000000 0645b718 00000000
ecx16 0B4DF104 00000000 00000000 00000000 00000000
ecx+32 0B4DF114 00000000 00000000 30320000 00544547
ecx+48 0B4DF124 2f505454 0d312e31 6f6f430a 00000003
edx-32 0B2E34E0 68747561 6b6f6f43 613d6569 73656363
edx-16 0B2E34F0 6c2f3d73 73657461 212a2f74 6e616d2f
edx 0 0B2E3500 73656669 72702f74 6172676f 212a2f6d
edx16 0B2E3510 6f72702f 6d617267 6d7e2a2f 343d3564
edx+32 0B2E3520 61313565 38363864 32373866 64613130
edx+48 0B2E3530 34653339 66663832 36633033 00313936
esi-32 0B430450 343d3564 61313565 38363864 32373866
esi-16 0B430460 64613130 34653339 66663832 36633033
esi 0 0B430470 0d313936 736f480a 61203a74 74657373
esi16 0B430480 2e6e6463 2e313031 6e657241 74654e61
esi+32 0B430490 6b726f77 6f632e73 430a0d6d 656e6e6f
esi+48 0B4304A0 6f697463 6b203a6e 2d706565 76696c61

• Code <—*
  10006B20 0d008bf7 749d5f5e 5b5dc204 00cccccc ….t._^[]……
  10006B30 558bec83 ec08538b 19578b7b 04895df8 U…..S..W.{..].
  10006B40 807f0d00 0f85b500 00008b55 08568b4a ………..U.V.J
  10006B50 10894dfc 837a1410 8d471072 048b32eb ..M..z…G.r..2.
  10006B60 028bf283 7814108b 58107202 8b003bd9 ….×...X.r…;.
  10006B70 8bd10f42 d385d274 5a83ea04 72138bff …B…tZ…r…

• Stack <—*
  05B8C52C 05b8c60c 0b4df0f4 0645b760 05b8c54c ……M.`.E.L…
  05B8C53C 05b8c5b4 100054d6 05b8c60c d75bcafd …..T……..[.
  05B8C54C 0b4df0e0 0b430473 0b4df0e4 00000000 ..M.s.C…M…..
  05B8C55C 0bfde128 05b8c594 100016cd 0bfde128 (………..(…
  05B8C56C d75bcadd 00000047 05b8c5f4 00000001 ..[.G………..
  05B8C57C 05b8c5f4 0b2e35c8 05b8c56c 05b8c628 …..5..l…(…
  05B8C58C 100368d0 05b8c5b0 10007085 0000005e .h…….p..^…
  05B8C59C 00000001 00000031 d75bcafd 05b8c628 ….1…..[.(…
  05B8C5AC 10036b00 ffffffff 05b8c634 100058f2 .k……4….X..
  05B8C5BC 05b8c60c d75bc97d 0b4df0e0 00000000 ….}.[…M…..
  05B8C5CC 0b4df0e0 0bab8ac0 0b4df0e0 01000003 ..M…….M…..
  05B8C5DC 0b2e3550 6b6f6f63 613d6569 00656363 P5..cookie=acce.
  05B8C5EC 0000005f 00000069 0b2e35c8 6b6f6f43 …i….5..Cook
  05B8C5FC 613d6569 00656363 0000005f 00000069 ie=acce.…i…
  05B8C60C 0bb00c58 6f72702f 6d617267 0030312f X…/program/10.
  05B8C61C 00000006 0000002f d75bc97d 05b8c78c …./…}.[…..
  05B8C62C 10036b48 00000002 05b8c668 10006256 Hk……h…Vb..
  05B8C63C 000000e8 05b8c7d0 0b4df0e0 00000000 ……….M…..
  05B8C64C 00000000 00001000 00ab07e8 0b4371f0 ………….qC.
  05B8C65C 00000000 0000000f d75bc921 05b8c6a8 ……..!.[…..
  05B8C66C 100060ca 0b4dedb0 000000e8 00000001 .`….M………
  05B8C67C 05b8c7dc ffffffff 00ab07e8 d75bc9e1 …………..[.
  05B8C68C ffffffff 05b8c7dc 00ab07e8 0b4df0e0 …………..M.
  05B8C69C 05b8c78c 10036ad0 d75bc9e1 05b8c798 …..j….[…..
  05B8C6AC 10018b7f 05b8c7d0 00000001 d75bc8d1 …………..[.
  05B8C6BC 00000000 0093b1e0 00000000 00000000 …………….
  05B8C6CC 00910000 01000000 05b8c61c 00000000 …………….
  05B8C6DC 05b8f7ec 771c1ecd 0164d4b2 fffffffe …….w..d…..
  05B8C6EC 027ce2f4 02667b40 e8cbb70c 05b8c714 ..|.{f......... 05B8C6FC 01f56578 0bc5d4fc 05b8c720 00004000 xe...... ......
  05B8C70C 027ce2f4 02667b40 e8cbb70c 0c2113dc ..|.@{f…….!.
  05B8C71C 0c2113dc 00000020 05b8c738 017d37e5 ..!. …8….7}.
  05B8C72C 027ce2f4 026675a0 b5b5c2a7 05b8c754 ..|..uf…..T…
  05B8C73C 7716ff76 0b4df0e0 00000000 000006bc v..w..M………
  05B8C74C 05b8c7e8 05b8c7d0 00000001 00000000 …………….
  05B8C75C 0093bdf8 05b8c7dc 00000000 0b74afe8 …………..t.
  05B8C76C 0b74afec 0b74afe0 05b8c784 017bf07e ..t…t…..~.{.
  05B8C77C 05b8c78c 00000001 05b8c7b4 d75bc8d1 …………..[.
  05B8C78C 05b8f7ec 100380db ffffffff 05b8c7e0 …………….
  05B8C79C 76456f79 000006bc 05b8c7d0 00000001 yoEv…………
  05B8C7AC 05b8c7e8 00000000 00000000 00000000 …………….
  05B8C7BC 0093bdf8 05b8c7dc 00000000 000000e8 …………….
  05B8C7CC 05b8c8cc 000000e8 0b4dedb0 0093bdf0 ……….M…..
  05B8C7DC 00000000 05b8c814 016a80ce 000006bc ……….j…..
  05B8C7EC 0b4dedb0 000000e8 00000000 0baa9580 ..M………….
  05B8C7FC 0baa95b8 0b4deda0 05b8c818 05b8c8d4 ……M………
  05B8C80C 00000000 0b74b04c 05b8de20 017ba9de ….L.t. …..{.
  05B8C81C 0b74afe0 0b4dedb0 0ba4887c 0ba487f0 ..t…M.|…….
  05B8C82C 0baa9580 00000001 00000001 000000e8 …………….
  05B8C83C 022a5454 00000000 00000000 00000000 TT*………….
  05B8C84C 00000000 00000000 00000020 022a5474 …….. …tT*.
  05B8C85C 00000001 05b8ca94 0c211320 00000000 …….. .!…..
  05B8C86C 00000001 ffffff00 00000004 00000000 …………….
  05B8C87C 0000003f 00000000 00000000 ffffffff ?……………
  05B8C88C 00000000 00000000 00000000 00000000 …………….
  05B8C89C 05b8c8a0 05b8c8bc 00000fa0 00000000 …………….
  05B8C8AC 00000000 05b8c8bc 05b8c8bc 00000000 …………….
  05B8C8BC 05b8c8b0 05b8c8b1 000001c8 00000000 …………….
  05B8C8CC 000000e8 0b4dedb0 00000000 00000000 ……M………
  05B8C8DC 00000000 00000000 00000000 00000000 …………….
  05B8C8EC 00000000 00000000 00000000 00000000 …………….
  05B8C8FC 00000000 00000000 00000000 00000000 …………….
  05B8C90C 00000000 00000000 00000000 00000000 …………….
  05B8C91C 00000000 00000000 00000000 00000000 …………….

• Error Logs <—*
  on: 7.
  Forcing disconnect on {174.35.72.13:80}, reason: 7.
  Forcing disconnect on {174.35.72.13:80}, reason: 7.
  Download failed for 0×000ec673:0×000ec673→0×00108066 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]
  Download failed for 0×00107635:0×00000000→0×001150d3 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 1]
  Download failed for 0×00107636:0×00000000→0×00107636 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 2]
  Download failed for 0×00009983:0×00033fe8→0×0010cb99 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 3]
  Download failed for 0×00069c28:0×00069c28→0×0010ee0e with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 4]
  Connection-issues detected! Retrying…
  Download failed for 0×000f18e5:0×000f5e39→0×0010e64d with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 5]
  Download failed for 0×000ec673:0×000ec673→0×00108066 with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 6]
  Download failed for 0×00107635:0×00000000→0×001150d3 with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 7]
  Download failed for 0×00107636:0×00000000→0×00107636 with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 8]
  Download failed for 0×00009983:0×00033fe8→0×0010cb99 with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 9]
  Download failed for 0×00069c28:0×00069c28→0×0010ee0e with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 10]
  Download failed for 0×000f18e5:0×000f5e39→0×0010e64d with error 3:0:0:0 (error:product:module:line) [retry count: 1; consecutive: 11]
  Download failed for 0×0006f360:0×0006f360→0×0010fc43 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]
  Download failed for 0×0006f577:0×000e35ba→0×00110405 with error 7:0:0:0 (error:product:module:line) [retry count: 0; consecutive: 0]

Module: LavasoftTcpService.dll

Beldin.5498:

Post the text of the crashlog .. and if you see something like LavasoftTCPService.dll
go here :

http://www.onlinepcsavior.com/how-to-get-rid-of-lavasofttcpservice-dll-virus-from-your-pc/

just follow Beldins link to remove it