Patcher is getting stuck after todays patch

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: Sinami.6245

Sinami.6245

Q:

I was playing last night with no issues. I tried logging in tonight and the patcher would start and get between 1-4% and freeze up. I checked to ensure Norton nor my firewall was blocking it. I tried the different IP’s listed on another thread and tried the repair. Same result every time. My wife on the same network had no issues.

I did a search in my apps and found a 64 bit launcher and tried that and it worked perfect. Just wanted to share the solution as everything else I tried failed. I even restarted my PC.

Intel P7
175MbPS Download speed
16 GB RAM
Windows 10 PRO

Hope this helps someone else.

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: Sinami.6245

Sinami.6245

A:

I think the Lavasoft was adware that was blocking it. It was a pain to get rid of but seems to resolve it so far. I am actually in the came as soon as I got rid of it. No idea when/how that was installed.

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: Ellieanna.5027

Ellieanna.5027

It sounds like your 32 bit client is corrupt and needs either a repair, or a reinstall.

I’m a Moose, a ginger moose even.

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: Sinami.6245

Sinami.6245

I take it back. That did not work either.

  • Crash <—*
    Exception: c0000005
    Memory at address ffffffff`ffffffff could not be read
    App: Gw2-64.exe
    Pid: 7072
    Cmdline:
    BaseAddr: 00007FF7E6F20000
    ProgramId: 101
    Build: 57344
    Module: LavasoftTcpService64.dll
    When: 2016-01-27T09:07:50Z 2016-01-27T01:07:50-08:00
    Uptime: 0 days 0:00:09
    Flags: 0
  • System <—*
    Name: WILTON-PC
    IpAddr: 10.0.0.210
    Processors: 8 [GenuineIntel:6:10:7]
    OSVersion: Windows 6.2 (64 bit)
  • System Memory <—*
    Physical: 12420MB/16328MB 76%
    Paged: 12402MB/16528MB 75%
    Virtual: 134217419MB/134217727MB 3%
    Load: 23%
    CommitTotal: 4126MB
    CommitLimit: 16528MB
    CommitPeak: 7710MB
    SystemCache: 8025MB
    HandleCount: 41507
    ProcessCount: 101
    ThreadCount: 2013
  • Process Memory <—*
    Private: 88MB
    WorkingSet: 102MB
    PeakWorkingSet: 113MB
    PageFaults: 577602
  • Memory Category Usage (Inclusive) <—*
    [Category] [Size(MB)] [Count]
    Root 60.92 5799
    Programmer Data 29.94 846
    Uncategorized 24.86 4883
    Collections 21.94 291
    Dictionary 13.07 27
    Set 8.83 112
    I/O 7.68 385
    Archive 6.31 25
    Collide 6.13 70
    Collide Havok 6.13 70
    File Service 1.26 12
    Networking 0.18 35
    Asset Service 0.10 343
    Event 0.07 3
    Game 0.04 50
    Engine 0.02 12
    Content 0.02 1
    Threading 0.01 15
    Model-Programmer 0.01 1
    UI 0.00 32
    Web Browser 0.00 18
    BTree 0.00 6
    Services 0.00 8
    File Core 0.00 2
  • Memory Category Usage (Exclusive) <—*
    [Category] [Size(MB)] [Count]
    Uncategorized 24.86 4883
    Dictionary 13.07 27
    Set 8.83 112
    Archive 6.31 25
    Collide Havok 6.13 70
    File Service 1.26 12
    Networking 0.18 30
    Asset Service 0.10 343
    Event 0.07 3
    Collections 0.04 146
    Game 0.02 41
    Content 0.02 1
    Threading 0.01 15
    Model-Programmer 0.01 1
    Engine 0.01 6
    Web Browser 0.00 18
    BTree 0.00 6
    Services 0.00 8
    File Core 0.00 2
    CharClient 0.00 4
    Text 0.00 1
    Download 0.00 3
    UI 0.00 14
    Programmer Data 0.00 2

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.0 (64/32-bit compatible)]

  • Thread 0×23d8 <—*
  • Trace <—*
    Pc Rt : Args
    00000001`8002e400 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80007fa5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80004cc6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80005a6f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80005fc5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ffc`dbf3ccf7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e72050d4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e73523d4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e73518f4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e7352723 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e73322c9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732d6fd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732e3ad 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732e710 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732c17e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732c298 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e732d989 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e737b0ed 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e71fcf39 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e73833df 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ff7`e7383586 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ffc`dbcd8102 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
    00007ffc`de08c2e4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
  • Thread registers <—*
    rax=00000271de2a3f40 rbx=6d6172676f72702f rcx=72702f7473656669
    rdx=8d8fd2fd6ac4e687 rsi=0000000000000000 rdi=000000000000000a
    rip=000000018002e400 rsp=000000c61aafc618 rbp=000000c61aafc729
    r8=000000000000000a r9=00000271de2a4cf0 r10=00000271de2a4d10
    r11=00000271de2a4d10 r12=0000000000000001 r13=0000000000000900
    r14=00000271de2a4cf0 r15=00000271e419a530
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rax-32 00000271DE2A3F20 66663832`34653339 00313936`36633033 00000054`00000280 9000d16e`9a771a6b
rax 0 00000271DE2A3F40 00000271`de2a4790 00000271`de2a3bc0 00000271`de2a4790 6e616d2f`212a0000
rax
32 00000271DE2A3F60 69746365`6e6e6f63 21006874`67006e6f 00000000`0000000a 00000000`0000000f
r9-32 00000271DE2A4CD0 00000271`de2a3f40 00000271`de2a3f40 00000271`de2a3f40 6e616d2f`212a0000
r9 0 00000271DE2A4CF0 69746365`6e6e6f63 212a2f6d`61006e6f 00000000`0000000a 00000000`0000000f
r9
32 00000271DE2A4D10 00000271`de28cf00 64613130`32373866 00000000`00000000 00000000`0000000f

  • Code <—*
    00000001`8002e3e0 cccccccc cccc6666 0f1f8400 00000000 ……ff……..
    00000001`8002e3f0 482bd149 83f80872 22f6c107 74146690 H+.I…r"…t.f.
    00000001`8002e400 8a013a04 0a752c48 ffc149ff c8f6c107 ..:..u,H..I…..
    00000001`8002e410 75ee4d8b c849c1e9 03751f4d 85c0740f u.M..I…u.M..t.
    00000001`8002e420 8a013a04 0a750c48 ffc149ff c875f148 ..:..u.H..I..u.H
    00000001`8002e430 33c0c31b c083d8ff c39049c1 e9027437 3………I…t7
  • Stack <—*
    000000c6`1aafc618 00000001`80007fa5 00000000`00000060 00000000`00000000 00000271`e419a568 ……..`……………h…q…
    000000c6`1aafc638 00000001`8000b27c 000000c6`1aafc6f0 00000001`80004cc6 00000271`de2a3f40 |…………….L……?*.q... 000000c6`1aafc658 00000271`e419a568 ffffffff`fffffffe 00000000`00000000 000000c6`1aafc720 h...q................... ....... 000000c6`1aafc678 00000001`800048fe ffffffff`fffffffe 000000c6`1aafc729 00000271`e419a568 .H..............).......h...q... 000000c6`1aafc698 00000000`00000000 00000000`00000000 000000c6`1aafc7c0 00000271`e419a568 ........................h...q... 000000c6`1aafc6b8 00000001`80005a6f 00000271`e419a568 00000271`de2a3f40 00000271`de2a3f40 oZ......h...q...?.q…@?.q…
    000000c6`1aafc6d8 00000001`800078f0 00000271`de2a4cd0 00000271`e419a578 00000271`de2a3f40 .×.......L*.q...×...q…?*.q... 000000c6`1aafc6f8 ffffffff`fffffffe 00000000`00000000 000000c6`1aafc7e0 00000000`00000000 ................................ 000000c6`1aafc718 00000000`0000000f 69746365`6e6e6f00 00000000`00006e6f 00000000`00000000 .........onnection.............. 000000c6`1aafc738 00000000`0000000f 00000000`00000000 000000c6`1aafc7e0 00000000`00000000 ................................ 000000c6`1aafc758 00000000`0000000f 00004014`730f8a8d 00000000`0000001e 00000000`00000065 ...........s.……….e…….
    000000c6`1aafc778 00000000`0000000a 000000c6`1aafc7f9 00000001`80005fc5 00000271`e00315c5 …………….._……….q…
    000000c6`1aafc798 000000c6`1aafc7f9 00000271`e00315c5 00000271`e419a530 000000c6`1aafc800 …………q…0…q………..
    000000c6`1aafc7b8 ffffffff`fffffffe 00000271`e383f160 0030312f`6d617267 00000000`0000000a ……..`…q…gram/10………
    000000c6`1aafc7d8 00000000`0000002f 00000271`e0047660 00656363`613d6569 00000000`0000000a /…….`v..q…ie=acce………
    000000c6`1aafc7f8 00000000`00000069 00000271`e00473e0 00656363`613d6569 00000000`0000000a i……..s..q…ie=acce………
    000000c6`1aafc818 00000000`00000069 00004014`730f8bdd 00000001`800084db 00000000`00000001 i……….s................... 000000c6`1aafc838 00000000`000000ec 00000000`000009ac 000000c6`1aafcba8 00000000`ffffffff ................................ 000000c6`1aafc858 00000001`80006c7c 00000271`de01b69b 00000271`de01b69c 00000271`e419a530 |l..........q.......q...0...q... 000000c6`1aafc878 00000000`00000000 00000000`00000000 000000c6`1aafcb90 00000000`00000000 ................................ 000000c6`1aafc898 00000000`0000000f 00004014`730f842d 00000001`80007813 ffffffff`ffffffff ........-..s....×..............
    000000c6`1aafc8b8 00000000`00000001 00000271`e419a530 00000001`80006b11 ffffffff`fffffffe ……..0…q….k…………..
    000000c6`1aafc8d8 00000000`ffffffff 00000000`00000000 000000c6`1aafcbb0 00000000`00000001 …………………………..
    000000c6`1aafc8f8 00000271`e0057240 00000000`00000000 00000000`00000001 00004014`730f849d r..q......................s...
    000000c6`1aafc918 00000000`ffffffff 000000c6`1aafcb94 000000c6`1aafcb90 00000271`dea51090 ……………………….q…
    000000c6`1aafc938 00000001`8001acce 00000271`e419a530 00000000`00000001 00000000`00000001 ……..0…q……………….
    000000c6`1aafc958 00000000`ffffffff 00000000`00000000 00000000`00000000 00000000`00000000 …………………………..
    000000c6`1aafc978 00000271`ddc74220 000000c6`1aafcb90 00000000`00000000 00000000`00000001 B..q………………………
    000000c6`1aafc998 000000c6`1aafcb94 00000000`00000000 00000271`ddc74220 00000000`00000000 ……………. B..q………..
    000000c6`1aafc9b8 ffffffff`fffffffe 00000000`00000003 00000000`00000000 00000000`00000000 …………………………..
    000000c6`1aafc9d8 00000271`dbdf02c8 00000000`00000000 00000000`000000a0 00000271`dbdf0cc0 ….q…………………..q…
    000000c6`1aafc9f8 00000000`00000000 00000000`00000000 00007ffc`db1dd5eb 00000271`dbea0000 ……………………….q…

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: kateuk.7538

kateuk.7538

I’m getting the same issue, it gets to 1-4% and freezes or crashes. I’ve tried everything including disabling the anti virus

Patcher is getting stuck after todays patch

in Account & Technical Support

Posted by: Sinami.6245

Sinami.6245

Kateuk look for a program called Lavasoft or Web Companion in programs. You can uninstall it there or I would recommend http://www.revouninstallerpro.com/revo_uninstaller_downloads.html using the free trial of that. Once you uninstall, have it look for remnants and then select all and delete..