Guild Wars 2

“We appreciate your continued purchases. Please contact customer support to confirm your identity before making additional purchases”
What exactly does that mean? I go to customer support but there doesn’t seem to be anything related to that issue. Help, please.

When submitting your ticket to support, you can use the category ‘billing’, if there is nothing more appropriate to choose from. =)

Services (at the top of the page) – Support – Ask a question

Just contact support like the previous past said. What it probably means is, it’s their way of making sure the charges aren’t fraud. It’s like how if you make a lot of purchases with a debit card in a very short time your bank might call you to verify if it was you making them.