Guild Wars 2

I have been having this problem for a week. Every time I try to buy gems after I click continue a message pops up saying payment approval failed. Below it, the message says check my information or contact support, which does not help. Is there ANY way to fix this annoying problem?

Call your bank? Some banks will put a stop payment on credit card transactions online unless you pre-authorize.

I used two different ones. Same response; I have also used those two cards before with no problem >.<

I’d still check in with your bank first. Banks do odd things.

I didn’t make a ticket because guild members told me my problem is an individual problem and I wouldn’t get a response.

Also, it’s not my bank xD

Oh gosh, submit a ticket, lol. Every person is important. Give your guildie a swat.

LOL Alright I will make one now.

Besides, Gaile said often that EVERYONE gets a reply, no matter what your ticket is. ^^

Gaile Gray.6029:

Have you submitted a ticket? May I have the number?

Request #23134

Is that the number you mean? This is my first time creating a ticket…

Awesome, its fixed. Thanks everyone

Same problem here, didn’t want to open a new thread. Tried to buy gems, nope. Waited for 24-48hrs as suggested by ANet’s customer service and when i got on today it gave me the same message (with a different credit card).
Made an online ticket, if you tell me i have to make a web ticket i’ll do and post the number here

EDIT: request number #36449

Bumping, no response whatsoever, even from customer service itself.

HI having same problem past week here is my number
request #80527

just wondering, will this problem be fixed if i don’t submit a ticket?

Sharaven.5307:

just wondering, will this problem be fixed if i don’t submit a ticket?

Probably not. Even if it’s a bug you may still need instructions on what to do to fix it and if it’s not a bug then you will still need support to fix it.

Request #85385. thank you

request #120109
Same problem still.