Payment authorization fail? WOT?!
Sometimes it happens if you’ve purchased more than their monthly cap, of, I think, 300$?
Could be wrong.
You don’t know me.
#LilithFan#1
#LilithFan#1
happened to me once i tried to use a ita credit card from ingame whle i’m actually in australia. this locked down any gem purchase even throu paypal. had to contact customer service.
ArenaNet Communications Manager
We want to help you with this. Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Wow that’s a really nice answer. It is a shame that it is now 2014 and the only info that comes up readily anyway about the topic was for a transition period back in December of 2013 which you guys were excited about.
I am going to keep looking for more info and to find the trouble ticket submit form you speak of. Oh this is the first time I had trouble with this pay system of yours. It would be helpful if the system at least told us why the process failed by the way.
Wow that’s a really nice answer. It is a shame that it is now 2014 and the only info that comes up readily anyway about the topic was for a transition period back in December of 2013 which you guys were excited about.
I am going to keep looking for more info and to find the trouble ticket submit form you speak of. Oh this is the first time I had trouble with this pay system of yours. It would be helpful if the system at least told us why the process failed by the way.
Here you go: https://help.guildwars2.com/anonymous_requests/new