Guild Wars 2

ticket no: 121118-002383

Dear Sir,

Last Week(11/11/2012), I bought a GW2 as a gift to my Friend.
However, his account got suspended since 16/11/2012.
I have search the net and found what is the matter.
Reading posts in some forums, I sure my suspending not because of botting, spamming or gold selling.
Then, I tried to check my payment. I phoned to my bank and asked for the details.
Finally, I got the answer of why my account had suspended.

It is because the payment does not done properly.
The credit card center claim that they have transferred the money to CHARGE.NCSOFT.COM. However, the company(you) did not receive the payment.

In those few days, I keep checking the official forum of GW2. I discover that seems some people got the same problem with me and both of us got suspended for some days or even weeks.

I have submit some tickets from 16/11/2012. A GM had renewed from 121116-002285 to 121118-002383 and escalated my ticket to your Payment Review Team on 18/11/2012. However, I have not got any responding from the team since 18/11/2012. Is there any news from my ticket and the others.

So I doubt the payment got errors.
Please give us some news. We hope to get more information than ignoring us.

Keith Yuen

Dear Gaile
How about a refunds of the suspended one and buy a new serial number for that account ?
Would it be faster than just waiting for your payment team replies ?
of course. I don’t want to refund .
But I have waited since 16/11. It’s a bit long, 10 days from I submitting my ticket already

On the other hand, I suggest ANET to improve the payment system.
Because there are a lot of people got the same issue.
But the error seems cannot be solved.
All of us have to waiting without time limits, without suitable reason.
It is sad, disappointing.

Keith yuen