Guild Wars 2

This morning during WvW playing with my brother suddenly his account was disconnected, and during the login attempt the message says that ‘The account has been terminated due to botting, extended unattended play, using macros, or similar behavior.’ and below it states that the account closure is permanent. We both confused and frustrated why did it happen while he did not use any macros or even botting. We played normally everyday with a long extended hours of game play since it is in the holiday season. We do not understand why A-Net ban him for what he did not do. We both believe it is a mistake as much as he is the victim in this case, and he asked me to post this matter in forum since he unable to log in into the forum as well. It would be very very much appreciated if this case is solved in a quick manner if possible.

This is my brother’s info on his banned ID:

ID: Hyonzan.4821
Ticket: #121222-000221
Submitted: 22/Dec/2012

Your response and assistance in this matter is greatly appreciated and we hope to hear the news from you guys soon, and thank you very very much in advance.

I just got my account re-instated today. It is frustrating to have happen, especially without warning and when you know you’re playing by the rules. My ticket took about 2.5 days to get resolved, so the system does work. Just have to wait for them to get back to you.

Kindayar <><

It really does frustrating and I’m happy for you to have your account back =) I just hope that they will work this out quickly =(

Same thing happened to my account 3 hours ago, was farming loadstones with guildies today and then went to pvp for an hour or so then blam kicked out and when I tried to log back in got the same message as poster, this is beyond shabby no one contacted me in game to check if the claim was true they just ban away and leave it up to their CUSTOMER “because thats what we are” to have to sort out and hope some one there actualy fixes it.

I was just banned too and I have no idea what I did wrong, I asked for evidence but they won’t send it to me.. People are getting banned all over the forums right now as if they are banning people without reviewing just because they are working near the holidays or something.

When I’m facing hackers in WvW I’m reporting them for botting, as there’s no option to report for hacking. But I’m careful with that, and reporting people only after watching them for few minutes. Latest exaple is an elementalist. He was using few different spells at the same time and moving/teleporting at abnormal speed. He was entering mist form more often than it’s possible with traits and attacking in this form. Also along with a bunch of other people he could rapidly travel whole map, return to northern part of map from southern keep in like 1 minute. Clearly something was really wrong, and those weren’t be lag problems for sure, reporting was the best option

alfdis.9416:

This morning during WvW playing with my brother suddenly his account was disconnected, and during the login attempt the message says that ‘The account has been terminated due to botting, extended unattended play, using macros, or similar behavior.’ and below it states that the account closure is permanent. We both confused and frustrated why did it happen while he did not use any macros or even botting. We played normally everyday with a long extended hours of game play since it is in the holiday season. We do not understand why A-Net ban him for what he did not do. We both believe it is a mistake as much as he is the victim in this case, and he asked me to post this matter in forum since he unable to log in into the forum as well. It would be very very much appreciated if this case is solved in a quick manner if possible.

This is my brother’s info on his banned ID:

ID: Hyonzan.4821
Ticket: #121222-000221
Submitted: 22/Dec/2012

Your response and assistance in this matter is greatly appreciated and we hope to hear the news from you guys soon, and thank you very very much in advance.

This is his brother that his account banned before, My account is restored less in a day and I appreciate the prompt service from the support team. Thank you very very much, and now I can enjoy the game to the fullest again! Cheers~

Why thank them for restoring your account, they terminated it wrongly in first place, its a bit like getting punched in the face and then thanking the guy for not doing it a second time instead of getting ticked he did it in the first place.

Because mistakes happen and getting thanked for doing your best to correct the mistakes encourages positive behavior more than having a player base that you are resentful towards?

GW2 is a huge game, more than big enough for a team of 50 or 100 support reps to watch every single player and provide a reasonable response to every complaint about cheating, botting, gold selling/buying in addition to their normal support roles. With automated systems you get the advantage of fast response time vs gold sellers, botters, etc but the disadvantage in that the system will sometimes make mistakes. If there were no automated systems, the game would be more overrun with botters, gold sellers, and gold buyers than it already is. The fact that the response time towards mistakes is reasonable is a testament to how decent that ANet support is. Hopefully they will continue to improve on the heuristics that detect unscrupulous players and fake accounts so that us legitimate players don’t have to worry about the consequences of piracy and cheating on the game (like exchange rates tanking or GW2 going away because everyone just buys from gold sellers instead of supporting ANet).