Perma banned for playing GW2 on Linux

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: WARHEAD.1932

WARHEAD.1932

I play Guild Wars 2 for a long time, and my classification of players belong to this category: weekend player so I play it periodically usualy at the weekend. I used to be “hard-core” and I was day and night in front of my PC but now in my life some things have changed and I had to adjust to the situation.

I enjoyed from the first moment of Guild Wars 2, you can be what ever you want in the game, you can choose a style of playing…simply to say…just awesome. My PC I use and for my work, and for it I use Debian GNU/Linux, it is logical that I on my PC had dual-boot with Windows and Linux. If I wanted to play Guild Wars 2, I just restarted PC and I switch from Linux to Windows and everything works perfectly.

After some time I had to replace hard-disc, and I installed only Linux. I thought that I’m going to install later a “dual-boot” with Linux/Windows. On Guild Wars 2 pages is only available game client for Windows and Mac. I found a simple way to play Guild Wars 2 over Linux with program https://www.playonlinux.com which is actually enhanced version of Wine , and finally I was able to play Guild Wars 2 on my Debian 8.2 GNU/Linux.

I play Guild Wars 2 on Linux, true FPS results you were weaker but for first time I can to play this great Game. On start lower FPS is not bother, but after few months I decided to install a dual-boot. After installation I finaly start to play Guild Wars 2 on Windows, but my pleasure not last long. After only a few days I received a disturbing e-mail about closing my account by Guild Wars 2 Support team.

Considering that I have not done anything dishonorable, or which would violate the rules of gameplay feel great injustice. I am writing this because from e-mail of GM-s I do not see what is my sin and remains the only logical that I played over Linux.

I want to warn all the gamers if You trying to start play Guild Wars 2 on Linux please do not because may find themselves in the same situation as me.

From conversation I don’t know real actual reason for perm ban.

Here you can see the entire conversation with Guild Wars 2 Support:

MAIL #1:

GM Yami (Guild Wars 2 Support)

Oct 14, 16:44

Hello Ivan,

Your Guild Wars 2 account was detected to be involved in/or associated with the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been closed.

Regards,

GM Yami
Guild Wars 2 Support Team
http://help.guildwars2.com/

MAIL #2:

Ivan
Oct 14, 22:35

Hello,

I don’t break any rules, I simple switch on Debian 8.2 GNU/Linux, and
tray to play game with https://www.playonlinux.com but my FPS is drop
about 30%, finaly I decide to make dual boot (Linux and Windows) and I
got this message after I install Windows and try game yesterday on
Windows 10.
Please review case, and now I have supported operating system for game
and vont play only from Windows have better FPS.

Best Regards,
Ivan

MAIL #3:

GM Dragon Claw (Guild Wars 2 Support)

Oct 14, 23:21

Hello Ivan,

The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.

The account will remain permanently closed and will not be eligible for reactivation under any circumstances.

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/

MAIL #4:

Ivan
Oct 15, 00:16

Hello,

I don’t understand what is problem? Whay is my account closed?

Regards,
Ivan

MAIL #5:

GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:28

Hello Ivan,

Unfortunately the reasons and actions taken are explained in the original e-mail

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/

MAIL #6:

Ivan
Oct 15, 00:32

Hello,

But I don’t use “cheat, exploit, or manipulate the game” (copy/paste
from orginal mail) any program for that , request to recheck, this is
wrong, I got closed account with false accusation.

Regards,
Ivan

MAIL #7:

GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:33

Hey there Ivan,

Unfortunately as stated the account has been investigated and this action was taken there is nothing more we can do.

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/

MAIL #8:

Ivan
Oct 15, 00:36

Hello Claw,
Who can help if You can’t?

Regards,
Ivan

MAIL #9:

GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:40

Hey there Ivan,

There are no more actions to take sir, the investigation has concluded.
Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/

MAIL #10:

Ivan
Oct 15, 00:46

I want to investigate this case of other GM, I got closed account with
without reasonable explanations and reasons.

Regards,
Ivan

MAIL #11:

GM Eris (Guild Wars 2 Support)
Oct 15, 02:21

Hello Ivan,

Due to the violations committed by this account, it will remain closed. A full review has upheld the account termination, and further appeals about this account may be closed without response.

For more information, you may review the Guild Wars User Agreement, Rules of Conduct, and the explanatory Conduct Breaches and Outcomes document on the following link: http://www.guildwars.com/support/legal/.

This ticket will now be closed.

Regards,

GM Eris
Guild Wars 2 Support Team
http://help.guildwars2.com/

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Qugi.2653

Qugi.2653

If you do not like answer from support can post ticket number in sticky thread above about ticket for review. Customer support lead will look at it. Not much else can do but that since support give you final answer.

;)

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: WARHEAD.1932

WARHEAD.1932

Thanks Qugi, I post my ticket number in sticky thread.

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Feirlista Xv.1425

Feirlista Xv.1425

This has happened in other games on PlayOn Linux not sure why but hopefully someone higher up will see this post and look into it for you. You also may want to contact the Play on Linux development team and see if they might contact Anet and help resolve this.

Opinions are like ______ everyone has one I could
put the correct term in but not everyone has kittens

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Beldin.5498

Beldin.5498

With Linux that wouldnt happen .. or .. wasn’t it with Blizzard that wouldn’t happen ?

Oh … wait :
https://www.google.de/search?q=PlayOn+Linux&ie=utf-8&oe=utf-8&gws_rd=cr&ei=ma8iVoK9L-XOyQPIt4-gAg#q=playonlinux++banned

At least a lot of posts about getting banned in Diablo 3 there.

On the other hand, its impossible to judge as external reader if those posters
are really innocent.

EVERY MMO is awesome until it is released then its unfinished. A month after release it just sucks.
Best MMOs are the ones that never make it. Therefore Stargate Online wins.

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Chris Cleary

Chris Cleary

Game Security Lead

It doesn’t look like your account is blocked.

Professor of Bearbow Math @ Tyria State // @Shazbawt // “The Crippler”

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: WARHEAD.1932

WARHEAD.1932

Hello Chris,

I can to enter in game, now all work. Thanks lot!

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Otaur.9268

Otaur.9268

Hello Chris,

I can to enter in game, now all work. Thanks lot!

Are you sure you were talking to Guild Wars 2 Support or a Phishing Email?

Blackfang’s Demon Alliance [BfDA]

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Qugi.2653

Qugi.2653

Hello Chris,

I can to enter in game, now all work. Thanks lot!

Are you sure you were talking to Guild Wars 2 Support or a Phishing Email?

From what they post in OP look like they were talk to support. Phish people do not make mail like that just steal information and do not write back when get it.

;)

(edited by Qugi.2653)

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: Goatjugsoup.8637

Goatjugsoup.8637

maybe it was not phishing but just a random troll

Most wanted in game additions: Beastiary, readable books

Perma banned for playing GW2 on Linux

in Account & Technical Support

Posted by: ArmoredVehicle.2849

ArmoredVehicle.2849

I’ve read about reports of people getting innocently banned in some online games for using Wine, apparently some of them can see it as a Virtual Machine.