Ping Spikes continuing to be ignored by Anet

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: BetterHappy.2517

BetterHappy.2517

So I get it, if I complain about ping spikes post pictures of my ping hitting 1k,2k,4k, then I get told it’s my ISP. Look I get it I’m just a pleb right? So are all the other people that are posting about it.

But what about people that stream your game, do you like them enough to do something about it?

http://www.twitch.tv/chaithh

Check out Chaith’s past broadcast for today 8/18. Is he important enough to get at least an honest answer from ArenaNet, instead of them blaming everyone’s ISP?

let me also steal some of ROM’s fame, maybe you like him even more than Chaith? http://www.twitch.tv/romoncoke/v/10925662

ROM received a popular error in load screens that caused him to be unable to connect to your amazing servers until he restarted his computer. Why that fixed it I have no clue…

I apologize for just being a pleb that has enjoyed playing this game for years, I know if I popular you’d like me more. Do it for the famous ones, not the countless people attempting to address this issue since you broke servers #june23rd #neverforget

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: Seera.5916

Seera.5916

And if you’ve actually read the other threads on this issue, you’ve seen Gaile’s post asking for more specifics and what specifics they are looking for. Have you given them any details or are you just saying you’ve got high ping and it must be ANets fault?

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: BetterHappy.2517

BetterHappy.2517

Yes, I’ve given them my logs through support tickets, I was told, sorry it’s your ISP. Then asked if there was anything else they could do to help.

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: Healix.5819

Healix.5819

If the problem is outside of NCSoft’s network, there is nothing ArenaNet can do. It doesn’t matter who asks them, they can’t magically fix the internet. When they ask for tracerts from the community, they know it’s not their problem. They’re trying to narrow down the cause of the problem so they can complain to that provider in the same way you would complain to your ISP. That’s all they can really do.

When someone says your ISP is the problem, they generally mean that the problem exists between you and your destination. Your internet may work fine, but you’re going through various different networks to reach your destination and different destinations will take different paths. One of those networks is the problem. As a customer, you complain to your ISP and your ISP complains to that network.

When the problem is within ArenaNet’s area of control, you’ll know because everyone around you will be experiencing the same problems. They limit processing per map for example, so when the action becomes too intensive, everyone on that map will lag.

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: BetterHappy.2517

BetterHappy.2517

You mean the same connection I’ve played the game with for three years just up and stopped working at the same time the June23rd patch came out? Huh, fun fact the world doesn’t run of fairy dust and hokus pokus. There is a thing called cause and effect. When people in the same boat as me, people that have played for years on the same connection develop issues right after a major patch, it’s common sense to point fingers at the change. Did all of our equipment break all at once? Maybe you are right and that it is between user equipment and ArenaNet. But if that is the case then something needs to be done to identify what this routing error is and why does it happen. It is NOT out of their control to deliver useful information related to these issues as well as attempt to identify the issue. Furthermore I have no clue if you’re right or not @Healix, but the ping issues are not always map specific, I was watching Caiths stream today, while he was playing Nos and he was the only one with issues besides and ele on his team.

Bottom line is something has changed, and we don’t live in a world where people and companies are unaccountable for their actions. You think your player base is gonna stick around if they have to struggle with ping spikes regularly?

Ping Spikes continuing to be ignored by Anet

in Account & Technical Support

Posted by: Seera.5916

Seera.5916

You mean the same connection I’ve played the game with for three years just up and stopped working at the same time the June23rd patch came out? Huh, fun fact the world doesn’t run of fairy dust and hokus pokus. There is a thing called cause and effect. When people in the same boat as me, people that have played for years on the same connection develop issues right after a major patch, it’s common sense to point fingers at the change. Did all of our equipment break all at once? Maybe you are right and that it is between user equipment and ArenaNet. But if that is the case then something needs to be done to identify what this routing error is and why does it happen. It is NOT out of their control to deliver useful information related to these issues as well as attempt to identify the issue. Furthermore I have no clue if you’re right or not @Healix, but the ping issues are not always map specific, I was watching Caiths stream today, while he was playing Nos and he was the only one with issues besides and ele on his team.

Bottom line is something has changed, and we don’t live in a world where people and companies are unaccountable for their actions. You think your player base is gonna stick around if they have to struggle with ping spikes regularly?

Coincidents happen.