Guild Wars 2 Forum - Account & Technical Support

Playspan worries

I read that there was a security breach at Playspan, the company who runs the Guild Wars 1 in game store. Should I be worried about my account information since our GW1 and GW2 information is the same. I haven’t purchased anything in the GW store in quite some time. Should I be worried about CC info? I hope ArenaNet is forthcoming about this breach in security. Visa who acquired playspan last may I believe really dropped the ball and put a lot of accounts at risk here… Please suggest what actions we should take to protect our accounts before it’s too late.

Playspan worries

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I understand your concern, but you should know that ArenaNet does not use and has never used PlaySpan for billing or micro-transaction services in Guild Wars or Guild Wars 2.

We do not share account credentials with PlaySpan or any other company.

This incident does highlight the importance of using strong, unique passwords for every account you wish to keep secure. For more information about account security, we encourage you to read this post by Mike O’Brien: https://www.guildwars2.com/en/news/mike-obrien-on-account-security/

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet